Operations Manager

Is this you? You are a natural leader with prior experience supervising hourly field and warehouse operations teamsYou focus on safety while meeting operational target and looking for ways to “do things better”You are intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions If yes, then we have your next career opportunity!Motivate is seeking anAssistant Operations Manager to ensure safe and efficient daily activities of both battery swapping (field-based) and battery charging (in-warehouse) for bikeshare operations in the greater New York City area. This role is responsible for daily supervision of operational staff, identification of process improvements, empowering employees with resources needed to conduct their duties, working in partnership with all team members to ensure continuous operational improvement which includes conducting employee training as needed, and otherwise ensuring safety and performance standards are met or exceeded. The starting work schedule oversees the morning shift and is Friday - Tuesday, 4:00 am -12:00 pm. Please note that work schedules are subject to change based on business need. About the Role Ensure that safety-related and quality control processes are in place and followedDevelop scheduling and conduct daily supervision of the battery swapping drivers and battery charging teams; ensuring the shifts run smoothlyConduct daily supervision of employees; monitor performance on shift to ensure the department meets all metrics; record and report daily operational metricsLead daily operational standups including shift goals and safety topicsUtilize performance data to design and modify operational procedures to ensure performance metrics are met and improved About You You have prior experience in both field-based fleet and warehouse operations; knowledge of bikeshare and e-bikes and experience working with special hazards materials safety protocols preferredYou have previous supervisory experience for an hourly operations team, with a mixture of drivers and in-warehouse roles, overseeing employees in a union environment and engaging for safety, quality, and productivityYou are technology proficient in Microsoft Office Suite and can quickly learn new softwareYou have excellent written and verbal communication skills with a wide range of audiencesYou are a self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skillsYou have a current driver’s license and clean driving record, with the ability to pass a Motor Vehicle Record check About Motivate We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most. Why Join Our Team As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities. Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past. We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you. Work Perks Comprehensive medical, dental, and vision plans Life, accidental death, long-term and short-term disability insurance options Paid time off and sick time Paid parental leave 401k retirement plan with company match Annual bike share membership Opportunities for growth The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager. #J-18808-Ljbffr