Senior Operations Manager

We are partnering with a downtown NYC law firm seeking a Senior Operations Manager. The Senior Operations Manager will be responsible for overseeing and optimizing workflows that support the firm's client acquisition efforts. The ideal candidate will be skilled at analyzing trends, adjusting processes to improve efficiency, and communicating effectively across all levels of the organization to ensure a seamless client intake and acquisition pipeline. Responsibilities Oversee day-to-day logistical and operational processes supporting client intake, lead management, onboarding of new clients, and case acquisition workflows Develop, implement, and refine processes to improve efficiency, accuracy, and consistency across the client acquisition pipeline Identify inefficiencies or bottlenecks in intake, courtesy and onboarding workflows and proactively adjust processes as lead volume, case types, or firm needs evolve Run, generate, and analyze reports on intake volume, conversion rates, lead sources, and other key performance metrics to identify trends and support data-driven decision-making Present findings and recommendations to internal stakeholders and other leadership in a clear, organized manner Supervise, mentor, and provide guidance to team members and staff Maintain detailed and accurate documentation of processes, procedures, and workflow changes Liaise with other departments to ensure smooth communication and coordination across multiple levels of staff and management Ensure compliance with firm policies, procedures, and applicable regulations related to client intake and acquisition Manage multiple projects and priorities simultaneously in a fast-paced, high-volume environment Train staff on new or updated intake and acquisition processes and procedures Collaborate with leadership, attorneys, operations, marketing, and administrative staff to ensure logistical needs across the acquisition process are met Requirements Experience working in a mass tort law firm Previous supervisory experience Experience overseeing operational or logistical processes related to client intake/acquisition/onboarding Strong analytical skills Preferred Skills Experience with mass tort intake/CRM/case management systems Compensation: $120,000-150,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications. #J-18808-Ljbffr