Senior Operations Manager

Responsibilities Manage US end‑to‑end fulfilment and logistics execution across DTC, Amazon and Retail channels Deliver consistently strong performance across OTIF, dispatch SLAs, carrier delivery and inventory accuracy (DTC), and ensure timely execution of display builds / pipefills, reduce chargebacks and improve on‑shelf availability metrics (Retail) Execute regional customer experience strategy and implement systemic improvements to drive customer delight Set performance standards and engage in regular business reviews with the Ops team and 3PL partners Run structured SLA reviews and QBRs, holding partners accountable to performance expectations and contractual commitments Drive a continuous improvement culture across partners, setting clear KPIs and action plans Management of US fulfilment KPIs across the P&L and balance sheet Support negotiations with logistics partners Identify and execute against key margin improvement opportunities across the value chain Work closely with the wider operations team to build scalable operational processes, automation and efficiency Drive operational simplification to enable rapid US growth – key is to reduce reliance on manual processes and build scale with a lean team Drive major cross‑functional projects (new retailer expansion, new channels, retail pipefill / display moments) and ensure strong launch execution and service performance Coordinate the local US rollout of global strategic initiatives, and manage dependencies across Supply Chain, Retail, Tech, Finance and CX Work closely with global supply planning teams to minimise out‑of‑stocks and ensure good stock availability and inventory health Ensure replenishment planning meets demand across all sales channels Support procurement efforts in line with the global procurement strategy Work with the global quality team to manage product quality and production process issues with US suppliers Lead and develop a high‑performing US Ops team (Ops Manager, Ops Exec) Build a high‑performance team culture grounded in continuous improvement, proactive problem solving and commercial awareness Support organisational growth through hiring, coaching and capability building Set clear accountability, coaching and development plans Requirements 5+ years experience in US Operations / Fulfilment leadership roles Deep Walmart & Target fulfilment experience including vendor compliance Proven track record leading 3PL relationships and logistics performance Strong financial acumen with P&L accountability Experience in high‑growth, omni‑channel consumer brands (beauty/personal care ideal) Ability to operate both strategically and hands‑on in a scaling environment Excellent partner management and clear executive‑level communication skills Strong people leader – able to coach, motivate and develop teams Core Competencies Demonstrates expertise in managing US end‑to‑end fulfilment and logistics, with a strong focus on performance metrics, operational efficiency, and team leadership. Proven ability to drive continuous improvement and strategic initiatives across multiple sales channels. #J-18808-Ljbffr