Assistant General Manager (AGM)

Assistant General Manager

The Billings Mustangs are a member of the Pioneer Baseball League, an MLB Professional Partner League. The Mustangs are the premier team in the PBL with 15 Championships, and they play at Dehler Park in Billings, Montana. Billings is the largest city in Montana with more than 122,000 residents and is located in the south-central part of the state along the Yellowstone River. The Mustangs are looking to hire an Assistant General Manager (AGM) with at least four years of professional sports experience. Our AGM will be tasked with helping run the day-to-day operations of the team and overseeing the organization's sales efforts. Our new AGM will be a key part of the executive team leading the Mustangs' front office.

Compensation: Years of experience, skills, and other factors are considered when determining the salary offered. Total compensation and offer package will include the following:

• Medical, dental and vision benefits
• Employer 401K match
• Paid time off

Job Responsibilities:

• Increase revenue through ticket sales and corporate partnerships
• Manage ticket sales, employees, and systems
• Communicate with clients
• Coordinate with multiple departments for execution of client needs
• Ensure that customer service and experience are top priorities
• Encourage and instill top level customer service in employees
• Coordinate with Director of Finance on revenue reporting in managed departments
• Conduct sales and marketing meetings and meet with sales staff on a one-on-one basis
• Develop marketing and sales strategies for hospitality and game day tickets
• Learn the strengths & weaknesses of each sales representative, and guide them
• Track weekly, monthly, & annual sales
• Ensure our ballpark is clean and ready for all home games and special events
• Oversee ballpark operations department's full-time staff, projects, and workflow
• Assist with ballpark operations department functions as required, including installation of ballpark signage and schedule part-time work for game-day employees
• Other job duties include but are not limited to: Assist General Manager with team-related operations Oversee non-baseball events in relation to staff scheduling and execution Oversee the internship and host family program Represent organization at community and business events Assist other staff members with projects and/or event operations, including tarp pulls Assist in sales and execution of field rental events and other non-baseball events Oversee the execution of sales-related functions of food & beverage

Technology Skills: Google Workspace or Office Suite-Microsoft Office Glitnir Ticketing & CRM System or similar software Knowledge of Square Point of Sale or similar POS system

Other Skills: Multi-tasking and have flexibility in terms of daily schedule Extensive internal and external communication Direct external conversation to connect client needs with organization's opportunities Negotiations Digital marketing, sales and marketing

Abilities: Time management Leadership (giving direction and leading by example) Outgoing personality (willing to talk to people without having spoken to them before) Willingness to learn about the community's major players and events Attention to detail with a high stress tolerance

Work Activities: Creating revenue Supervising staff Communicating with external and internal contacts Executing client needs

Context: 40 hours/week in the off-season; 70-80 hours per week during the baseball season High levels of communication Working indoors at the ballpark for most office hours Outside in the elements for games Fast-paced environment with ability to think quickly and communicate effectively Strong organization skills to handle needs of clients and complete tasks

The Billings Mustangs baseball club is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, age, physical or mental disability, gender identity, marital status, or any other protected class. We strongly encourage applications from those who have proudly served our country in uniform.