Enterprise Account Lead, Middle East & Africa

Enterprise Account Lead, Middle East & Africa

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Enterprise Account Lead, Middle East & Africa (Starlink)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.

Responsibilities:

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on:
• Managing and supporting a diverse network of enterprise resellers, ensuring they are enabled with the right tools, pricing strategies, and support to drive sustainable Starlink adoption in their regions.
• Building strong relationships with customers, ensuring account success despite the region's unique challenges such as capacity constraints, regulatory barriers, and complex payment environments.
• Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
• Proactively troubleshoot and resolve operational blockers, including shipping delays, customs holds, pricing disputes, and other challenges.

Basic Qualifications:

• Bachelor's degree; OR high school diploma/equivalency certificate and 3+ years of professional experience
• 2+ years of consulting or project management experience
• 1+ year experience in a customer-facing role

Preferred Skills and Experience:

• Significant knowledge or experience in one of the following industries: reseller, maritime, aviation, mobile backhaul, satellite communications
• Experience managing multiple projects and delivering under tight time and resource constraints
• Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
• Demonstrated ability to turn customer feedback into actionable, smart improvements
• Excellent written and verbal communication skills, including ability to craft and present professional presentations
• Excellent empathy, active listening, and resiliency skills
• Ability to read contract documents and discern requirements and deliverables
• Experience managing channel partners, distributors, or resellers in emerging markets.
• Familiarity with reseller incentive structures, pricing strategies, and business enablement.
• Experience working cross-functionally to resolve complex operational issues in global markets.
• Strong ability to navigate regulatory and compliance challenges across multiple countries.

Additional Requirements:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 30% as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Bastrop, TX area

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.