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HVAC Service Technician

FSS Parent LLC

Job Description

Job Description

Key Deliverables

  • Able to respond to the workload of service calls in a professional manner
  • Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps
  • Able to follow and utilize troubleshooting guides to identify problems in a short period of time


Position Responsibilities

  • Consistently checks system operations and safety and limit controls after leaving job locations
  • Ensures customers’ questions/concerns have been addressed after leaving the work site
  • Uses proper tools and instruments while troubleshooting
  • Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
  • Schedules arrival and departure with customers
  • Communicates tactfully to offer suggestions if system problems are caused by the customer
  • Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
  • Promptly and accurately completes all required paperwork
  • Keeps supervisor and manager informed of new developments, changes, or customer complaints
  • Completes service reports daily; obtains customer signature on all service reports
  • Signs up for memberships and technical organizations to improve knowledge and skills
  • Keeps technical knowledge current regarding equipment and concepts
  • Searches out and reads applicable manuals
  • Other duties as assigned

Vacancy posted 23 days ago
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