Providence, RI - Admin/Clerical - DOA - Human Resources - N/A - Program Manager I

Job Description:

Position Summary

The Office of Employee Benefits (OEB) is seeking an experienced employee benefits professional to provide temporary support for the administration and maintenance of employee benefit programs and related systems. This position will provide operational, analytical, and project support to the OEB team, with a particular focus on Workday Benefits, annual benefits system activities, reporting and data validation, Open Enrollment, and benefits-related projects. The ideal candidate will have hands-on experience working with Employee Benefits in Workday, including a working knowledge of benefits configuration, along with strong analytical, organizational, and project management skills.

Key Responsibilities

? Support the administration and maintenance of employee benefit programs and related business processes within Workday.

? Provide functional support for Workday Benefits, including benefits configuration, testing, validation, troubleshooting, and system-related activities.

? Assist with annual employee benefits system updates, including coordination, testing, data validation, and implementation activities.

? Support Open Enrollment planning and execution, including system preparation, testing, reporting, issue tracking, and related operational activities.

? Review, interpret, and audit benefits-related reports and data to identify discrepancies, validate information, and support data accuracy.

? Utilize Microsoft Excel to analyze, reconcile, track, and report benefits-related information.

? Provide project management and coordination support for OEB initiatives, including tracking project activities, deliverables, deadlines, and outstanding items.

? Track and monitor ServiceNow tickets related to benefits system issues, requests, and enhancements; coordinate follow-up and assist with driving items toward resolution.

? Assist with vendor relationships, including coordination with external benefits vendors regarding service issues, system needs, data, and problem resolution.

? Assist with researching and resolving benefits-related issues and inquiries in collaboration with OEB staff, agency HR representatives, vendors, and other stakeholders.

? Support the preparation and reconciliation of benefits-related information and assist with identifying and resolving data or system discrepancies.

? Assist with benefits-related communications, documentation, reporting, and other materials as needed.

? Provide additional operational, system, analytical, and project support to the Office of Employee Benefits as assigned.

Knowledge, Skills, and Experience

? Demonstrated experience working with Workday Benefits, with working knowledge of benefits configuration and related business processes.

? Professional experience supporting the administration of employee benefit programs.

? Knowledge of benefits administration processes and annual benefits cycles, including Open Enrollment.

? Strong proficiency with Microsoft Excel, including the ability to organize, analyze, reconcile, and interpret data.

? Experience reviewing reports, auditing data, identifying discrepancies, and supporting data integrity.

? Project management or project coordination experience, including the ability to track multiple tasks, issues, deliverables, and deadlines.

? Experience using ServiceNow or a comparable ticketing or case management platform preferred.

? Experience coordinating with benefits vendors and other internal and external stakeholders.

? Strong analytical, organizational, problem-solving, and communication skills.

? Ability to manage multiple priorities and work effectively in a collaborative, deadline-driven environment.

Preferred Qualifications

? Bachelor's degree in human resources, business administration, public administration, finance, or a related field, or an equivalent combination of education and relevant professional experience.

? Professional experience involving the implementation or administration of employee benefit programs.

? Experience supporting benefits system configuration, testing, system updates, or implementation activities.

? Experience working in a complex, highly structured benefits or human resources environment.