Customer Service Advocate

Customer Service AdvocateMake a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.About Daniels HealthWe're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.What You'll Do:Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory complianceServe as the first point of contact for hospitals and healthcare facilities via phone and emailInvestigate and resolve customer requests and complaints using SalesforceCoordinate with production and transport teams to ensure timely deliveriesCreate and distribute manifests, tracking forms, and process documentsSupport daily routing logistics and inventory coordinationCollaborate across departments to manage account changes and generate reportsAnalyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experienceMust-Have Qualifications:2+ years of customer service or administrative experienceProficiency in Microsoft Office; Salesforce experience is a plusComfortable working with data to support decisions and process improvementsHighly organized, adaptable, and able to manage multiple prioritiesWillingness to work flexible hours, including weekends or holidays as needed (rare)Nice-to-Have Qualifications:Experience in healthcare, logistics, or service-based industriesProven track record of improving processes or customer satisfactionFamiliarity with inventory or routing systemsWhy You'll Love Working Here:Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting scheduleComprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and moreJob Stability: As an essential healthcare service provider, we're recession-proof and non-seasonalPermanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PMEmpowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare$23.13 - $25.29 an hour The pay range for this position is $23.13 to $25.29 per hour. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees' well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.