General Manager

General Manager

We are seeking an experienced and dynamic General Manager to lead our ongoing operations of our 238-room, full-service property. Our preferred candidate will have rooms and F&B experience.

As the hotel general manager, you will be responsible for the hotel's overall management and strategic direction. You will play a crucial role in staff recruitment and establishing operational procedures. The General Manager will oversee daily operations, guest satisfaction, and financial performance, ensuring the hotel achieves its business goals and maintains the highest standards of service.

Responsibilities

• Coordinating with contractors, vendors, and suppliers
• Recruit, hire, and train a high-performing team, fostering a positive work environment and a strong service culture
• Ability to work flexible hours to oversee F&B operations
• Develop and implement operational procedures, standards, and policies to ensure a seamless guest experience
• Oversee the hotel's daily operations, including front office, housekeeping, food and beverage, and maintenance departments
• Manage budgets, financial performance, and cost control measures to ensure profitability
• Drive sales and marketing efforts to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR)
• Ensure compliance with all health, safety, and legal regulations
• Cultivate relationships with guests, local businesses, and the community to enhance the hotel's reputation
• Analyze guest feedback and reviews to continually improve service and address any issues promptly
• Report regularly to management on the hotel's performance, challenges, and opportunities

Qualifications

• Minimum of 5-7 years of hotel management experience, with at least 3 years in a General Manager role
• Strong leadership and team management skills, with the ability to inspire and motivate staff
• Exceptional financial acumen, with experience managing budgets and cost control
• Strong experience in F&B operations
• Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Knowledge of hotel management software and systems