Digital Banking Product Manager

FLSA: Exempt Report To: Chief Information Officer Department: Information Systems The Digital Banking Product Manager is a role blending Business Analysis, Project Management, and Production Support responsibilities. This individual will own, support, and enhance PrimeWay’s online banking platform (web and mobile) and its integrations with our core banking system and other connected applications. This is a highly collaborative role, and the ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for improving digital member experiences. Essential Job Functions Gather, analyze, and document business requirements from internal stakeholders. Translate business needs into clear functional specifications and user stories. Conduct workflow analysis and recommend process improvements for efficiency, compliance, and user experience. Maintain process documentation, procedures, and system diagrams. Project Management Lead digital strategy: Plan, coordinate, and execute projects related to online banking enhancements, integrations, and feature releases. Develop and manage project timelines, deliverables, and communication plans. Facilitate discussions with stakeholders, end users, IT teams, and vendors to ensure alignment of requirements and deadlines. Design testing strategies, engage in end user testing and supervise execution of test plans. Production Support Serve as the primary triage point for online banking support issues. Troubleshoot, analyze, and resolve system problems, coordinating with vendors or internal teams as needed. Monitor application performance and proactively address potential issues. Manage incident communication and follow up with internal users. Vendor & System Integration Support Coordinate with third party financial technology vendors on system updates, integrations, and troubleshooting. Ensure successful operation of interfaces between online banking, core banking, and ancillary systems. Assist in evaluating new vendor capabilities and integration opportunities. Evaluate and Demonstrate Capabilities Track, monitor, and report results on PrimeWay’s online banking product capabilities. This may include member satisfaction, gaps, weaknesses, and areas for improvement. Involve relevant internal teams to see what can be improved or added to supplement experience for members and staff. Facilitate focus groups to measure desires of a digital product offering and manage experiences. Qualifications Strong written and verbal communication skills. Ability to document technical and business processes clearly and professionally. Strong attention to detail in both technical and non‑technical capacity. Ability to organize, coordinate, and manage multiple concurrent tasks and projects. Ability to work independently and collaboratively within cross‑functional teams. Adaptable to evolving technologies, business priorities, and member needs. Bachelor’s degree required; relevant experience may be considered in lieu of education. 5+ years of experience in business analysis, project management, or application support. Experience with online banking systems and core banking platforms preferred. Prior experience working with vendors and third‑party integrations. Understanding of SDLC, Agile methodologies, and digital banking technologies. Proficiency in Microsoft Excel, Visio, and standard project management tools. ADA Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6 to 8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. #J-18808-Ljbffr PrimeWay Federal Credit Union