Office Operations Specialist

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off

Office Operations Specialist: Scheduling Systems & Service

Tired of Being a Gear in a Corporate Machine

Most office jobs keep you stuck doing repetitive work with zero input zero appreciation and no authority to make things better. At City Appliance we believe the person running the front desk isnt just an answerer of phonesthey are the control center of the entire company.

We are a fast-growing local service provider looking for a sharp self-driven Office Operations Specialist to take control of our daily dispatch streamline our parts tracking and help build our operational playbook.

You wont be micromanaged here. You will learn our established systems in Housecall Pro master the daily rhythm and then be empowered to refine our processes create reference guides and optimize how our business runs.

• High Autonomy: Direct access to the owner. If you spot a bottleneck and have a solution you have the green light to implement it.

• Growth Path: As our fleet expands this role is designed to evolve into our Lead Operations Manager.

• Predictable Schedule: Monday through Friday. No nights no weekends no corporate bureaucracy.

The Offer & Perks

• Base Pay Performance Upside: Competitive hourly rate plus direct commission on same-day service fee sales and monthly operational performance bonuses.

• Empowered Decision Making: Full authority to manage the schedule enforce dispatch policies and control customer flow.

• Tools & Systems: Built on modern platforms (Housecall Pro) to minimize manual paperwork and maximize speed.

Who You Are

You are the rare combination of organized firm and genuinely warm.

• The Warm Enforcer: You speak with empathy to a customer whose fridge just went out but you hold the line on scheduling policy. You know how to confidently offer and close our premium Same-Day dispatch fee when a customer needs immediate service.

• The System Builder: You hate answering the same question twice. When you spot a repetitive issue you naturally build a checklist reference guide or cheat sheet to solve it permanently.

• The Relentless Follow-Through: You take pride in tracking down missing parts following up with distributors ensuring warranty claims are paid on time and keeping the schedule full and efficient.

• Multi-Hat Adaptability: You enjoy shifting smoothly between phone calls invoicing parts log updates and customer billing.

Key Responsibilities

• Dispatch & Scheduling: Manage daily routes in Housecall Pro maximizing tech efficiency while maintaining customer satisfaction.

• Customer Relations: Handle inbound service requests convert urgency into same-day fee bookings and set clear expectations on arrival windows.

• Parts Operations: Log incoming parts match orders to open jobs and immediately schedule return installation visits upon delivery.

• Financial Administration: Process daily invoices manage accounts receivable and submit/track manufacturer warranty claims for quick payout.

• SOP Creation: Document daily workflows into a standardized operational playbook as the business scales.

Qualifications

• 2 years of high-volume office administration dispatch or customer service experience (home services trade experience is a major plus).

• Proficiency with modern cloud-based CRM/scheduling platforms (Housecall Pro Jobber or ServiceTitan).

• Exceptional communication skillswarm tone over the phone paired with decisive boundary-setting.

• Clear track record of organizational skill and self-directed problem-solving.

Compensation: $20.00 - $25.00 per hour

As an appliance repair technician youll work with anything from dishwashers to microwaves to other words youll need to be fairly knowledgeable about large appliances portable appliances mechanical work as well as electrical work.

Youll deal with more than just appliances though as a repair technician youll have to deal with people too.

Appliance repair technicians must also have skills in high mechanical aptitude have impeccable written and verbal communication skills work adeptly with repair tools be okay with lifting heavy machinery and of course be incredibly skilled in troubleshooting problems.

Are you prepared to start your journey toward becoming an appliance technician

If so look through our open positions using the filters above!

This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.

Required Experience:

IC