Optical Performance Manager

Job Description

Job Description

Description: At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Position Summary

The Optical Performance Manager oversees daily optical operations across assigned locations, ensuring high standards in patient service, merchandising, staffing, sales performance, and operational compliance. This role partners with leadership to drive business results, support consistent brand standards, and improve overall patient experience. Responsibilities include supervising Optical Leads and staff through hiring, training, coaching, performance management, scheduling, employee relations, and corrective action, while also monitoring operational metrics and supporting team development and workflow efficiency. Frequent Travel to multiple retail optical locations is required. Selected locations may also require half-day or full-day Saturday shifts.

Essential Functions and Responsibilities

• In partnership with Director Optical Operations and Optical Leads, actively participate in the talent selection process for team.
• Work with Optical Leads to manage daily staffing requirements including call-outs
• Prepare and delivers performance reviews for direct reports.
• Work with Director Optical Operations, Optical Leads and HR to manage performance and/or employee relations issues.
• Supports Director of Optical Operation with coordinating training on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience.
• Partner with Director Optical Operations, Director Marketing on the development of optical locations specific presentations and merchandise concepts.
• Partner with Director Optical Operations and Optical Leads to identify business opportunities and create action plans to drive results.
• Coach and direct team to meet standards for:
• Patient Service
• Daily merchandise presentation and replenishment
• Pricing: Ad sets, price changes and markdown presentation
• Maintain daily and weekly sales reports to track, analyze and communicate business results to Director Optical Operations.
• Manage appointment fill rate, capture rate and no-show rate
• Communicate merchandise and product performance opportunities/observations to Director of Optical Operations
• Work with Optical Lead to manage patient complaints and order issues
• Work with contact center to respond to patient inquiries
• Manage follow-up, recalls and confirming
• Execute all company policies, procedures, processes as required and ensure full compliance of all operational procedures and paperwork as well as federal, state and local laws and regulations.

Benefits

• Medical, dental, and vision insurance
• Matching 401(k) plan
• Paid Time Off
• Paid holidays
• Employee discount
• Certification reimbursement
• Career growth opportunities

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Qualifications

• Minimum 5 years optical experience
• Minimum 3 years in managing optical team
• Florida LDO is required ; candidates with out-of-state licenses or on the FL LDO track may be considered

Skills and Abilities

• Ability to work well with all levels of management, build partnerships and influence teams.
• Highly organized and able to adapt to quickly changing priorities.
• Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently.
• Proven quality experience as demonstrated through historical work/achievements
• Excellent verbal, written communication, and presentation skills
• Problem solving, analytical and strategic skills required
• Metrics driven
• Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint