Field Operations Contractor - Hamptons

Field Operations Contractor

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

We're hiring a Field Operations Contractor to support our Hamptons market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You'll be the face of our brand in the field—installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience. This position requires you to be located in the Hamptons.

Key Responsibilities:

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Who You Are:

• You've worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management.
• You're organized, hands-on, and not afraid to roll up your sleeves
• You're a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You're located in the Hamptons with reliable transportation (car)
• You own a MacBook Pro

Pay & Commitment:

• $25-$30/hour based on experience
• 20-30 hours per week
• Contract-based, with potential for continued engagement depending on performance and market growth

Commitment to Equal Opportunity:

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and find out what the best work of your career could look like here at Blackbird.