Technology Support Specialist I

Job Description

Technology Support Specialist I

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Location: Onsite Denver, CO

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About the Role

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Provide high-level on-site technical support to client personnel across networking, telecommunications, and end-user technologies.

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This role requires strong AV support experience and excellent customer-facing skills in a professional environment.

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Roles & Responsibilities

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• Provide on-site technical support, guidance, and solutions for complex technology issues.
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• Support AV equipment in meeting rooms (e.g., Condeco, Surface Hub, Microsoft Teams Rooms, Crestron, Barco ClickShare, Polycom).
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• Perform laptop troubleshooting, maintenance, and administration.
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• Support and troubleshoot Apple MacBooks, iOS, and Android devices (setup and configuration).
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• Manage and support HP, Xerox, and Canon print devices.
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• Work with Windows 10, Office 365, and Microsoft Teams.
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• Provide in-person support to resolve complex technical issues with strong customer service.
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• Perform root cause analysis to resolve and prevent recurring issues.
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• Analyze impacts and guide solution processes to meet customer and organizational needs.
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• Collaborate with teams and leverage multiple resources to meet customer requirements.
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• Support implementation of client technology solutions.
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• Communicate system updates to customers as needed.
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• Coordinate, track, and maintain inventory.
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• Document and track issues using ServiceNow and ensure follow-ups.
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• Perform software and firmware upgrades and testing.
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• Proactively identify and resolve technical issues at the operational level.
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• Participate in postmortem analysis and share best practices.
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• Share solutions using collaboration tools like Yammer and SharePoint.
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• Provide technical guidance and consult with stakeholders.
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Benefits (W2)

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• Health insurance
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• Health savings account
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• Dental insurance
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• Vision insurance
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• Flexible spending accounts
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• Life insurance
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• Retirement plan
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EEO Statement

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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