Inside Sales Representative- HVAC

Job Description

Job Description

Job Title: Inside Sales Representative Job Description

This Inside Sales Representative role focuses on supporting established business-to-business contractor clients within the HVAC sector. You will handle a high volume of inbound calls and emails, process quotes and orders, and ensure accurate documentation for shipping. The position is centred on maintaining and deepening existing customer relationships, providing technical product guidance, and identifying opportunities to offer enhanced solutions, rather than cold calling or prospecting for new clients.

• Handle incoming calls from contractors, with the majority of interactions coming from established business-to-business clients.
• Respond promptly and professionally to emails and phone enquiries, typically working across at least two computer screens to manage multiple tasks.
• Process quotes and orders accurately, ensuring all relevant information is captured and recorded in the appropriate systems.
• Prepare and manage paperwork required for shipping, ensuring orders are dispatched correctly and on time.
• Maintain and nurture existing client relationships by providing reliable support and consistent, high-quality service.
• Offer product recommendations based on customer requirements, such as advising on appropriate boiler size and specification for a given property.
• Identify opportunities to upsell or cross-sell suitable products, for example suggesting higher-efficiency or two-stage units when appropriate.
• Use general sales skills to guide customers through options, pricing, and benefits, helping them make informed purchasing decisions.
• Apply HVAC knowledge and mechanical aptitude to interpret customer needs and match them with the correct products and solutions.
• Utilise basic computer skills, including Outlook, to answer emails, copy and paste information, and create and send attachments.
• Collaborate closely with the outside sales team, providing inside sales support and ensuring a seamless service to contractors.
• Participate in ongoing product and technical training sessions, such as weekly briefings on components like TXVs and AC coils, to continually build knowledge.
• Contribute positively to a team-oriented environment, supporting colleagues and sharing information to improve overall performance.
• Manage daily workload effectively, prioritising tasks and maintaining attention to detail while handling multiple enquiries.

• Proven general sales experience, with the ability to communicate clearly and persuasively with business customers.
• Prior HVAC knowledge and experience, or strong mechanical aptitude, enabling effective understanding of heating and cooling products.
• Basic computer literacy, including proficiency with email systems such as Outlook for responding to enquiries, copy-pasting information, and managing attachments.
• Ability to multitask efficiently, working across multiple screens and handling calls, emails, and order processing simultaneously.
• Strong customer service skills, with a focus on building and maintaining long-term business relationships.
• Attention to detail in processing quotes, orders, and shipping paperwork to ensure accuracy and reliability.
• Willingness to learn and take part in regular training sessions to deepen technical product knowledge.

• Experience within the HVAC industry is highly advantageous and will support faster integration into the role.
• Mechanical aptitude and an interest in understanding how HVAC components and systems work.
• Openness to starting in a warehouse or operational environment to gain hands-on product knowledge before moving into sales.
• Comfort working in a business-to-business setting with contractor clients.
• Ability to work effectively as part of a sales team that includes both inside and outside sales professionals.

You will join a long-established, family-owned organisation with over a century of history and a track record of steady growth. The company offers 100% healthcare coverage for individuals and contributions towards family coverage, providing strong support for employee wellbeing. You will benefit from paid time off, including one week of vacation during the contractual period and pay for major holidays, with additional holiday entitlement accrued after becoming permanent. The culture is friendly, close-knit, and team-oriented, with regular company events such as a summer picnic and Christmas party that foster a personable atmosphere. Sales performance has been consistently strong in recent years, reflecting a stable business with ongoing product demand and opportunities for professional development through regular training.

The role sits within an inside sales team that supports an outside sales team working remotely and visiting job sites and contractors’ offices. You will work in an office-based environment using multiple computer screens, email (including Outlook), and standard office systems to manage calls, quotes, orders, and shipping paperwork. The atmosphere is flexible and supportive, with team members encouraged to collaborate and help one another. Start times typically begin around 7am, with some variation in start and finish times across the team and the possibility of overtime depending on workload. The workplace promotes a team-player mindset, with colleagues who get along well and participate in company events such as a summer picnic, Christmas party, and other get-togethers, creating a personable and close-knit environment.

This is a Contract to Hire position based out of Buffalo, NY.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Buffalo,NY.

This position is anticipated to close on Jul 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.