Inside Sales Representative

Inside Sales Representative

Are you a proactive Sales and Account Management professional who enjoys building relationships, staying organized, and helping customers find solutions in a fast-paced environment? StaffBuffalo is working with a growing industrial organization to hire an Inside Sales Representative, paying $70,000$85,000/year depending on experience. This is an exciting opportunity to join a close-knit team where your work directly supports customer success, sales growth, and long-term business development.

This is an in-person role in the Buffalo area with flexibility built around trust, collaboration, and strong performance. If you're someone who enjoys learning, making decisions independently, and being part of a growing organization with long-term opportunity, this could be the perfect next step in your career.

This Inside Sales Representative role will serve as the bridge between customers, internal teams, and outside sales. You'll help manage customer accounts, follow up on quotes and opportunities, support CRM and reporting efforts, and proactively engage leads and existing prospects. The ideal candidate is organized, communicative, comfortable working within ERP/CRM systems, and motivated to contribute beyond just completing daily tasks.

This is an In-Person role, in the Northtown's / Buffalo, NY area.

Responsibilities:

• Make outbound calls and customer follow-ups to strengthen relationships and advance opportunities
• Run reports, analyze customer activity, and support forecasting and account management efforts
• Proactively engage cold and existing leads to help generate new business opportunities
• Partner with customer service, operations, and outside sales teams to support customer needs and resolve issues
• Maintain and update pipeline activity, opportunities, and customer information within CRM systems
• Follow up on quotes, samples, and open sales requests within established timelines
• Manage customer accounts and maintain consistent communication with existing and prospective clients

Qualifications:

• Bachelor's degree preferred, but equivalent professional experience will also be considered
• 2+ years of experience in inside sales, account management, customer service, or a related sales support role
• Comfortable making decisions, asking thoughtful questions, and collaborating within a team environment
• Ability to manage multiple priorities, stay organized, and work independently
• High proficiency in Microsoft Office Suite; especially Excel
• Experience working with ERP and CRM systems such as Dynamics CRM, SalesPad, or similar platforms
• Strong communication and relationship-building skills with a proactive, customer-focused mindset

Benefits:

• Salary: $70,000$85,000/year; depending on experience
• PTO / Sick Time
• Health, Dental, Vision Insurance
• Collaborative team environment with leadership that values autonomy and initiative
• Stable, growing organization with long-term career growth potential
• Summer Hours
• Schedule flexibility with potential hybrid opportunities (after training period)
• Annual performance and company bonus potential