Technical Success Manager

About Stainless Stainless is a fast‑growing tech startup building the future of APIs. Our customers include OpenAI, Anthropic and Cloudflare. We have raised over $35 million from a16z, Sequoia and founders/C‑levels from Stripe, Datadog, Segment, Linear and more. We are headquartered in NYC, just west of SoHo, and have a team of ~60 people expecting to double in the next 9 to 12 months. About The Role As a Technical Success Manager at Stainless, you’ll drive success for our most important customers—Cloudflare, Google, Anthropic and OpenAI. You’ll ensure these customers achieve exceptional outcomes with our platform while managing complex technical relationships and driving product improvements based on their feedback. What You’ll Do Serve as the primary technical point of contact for Stainless’s most strategic customers Build and maintain strong relationships with technical stakeholders at customer organizations Investigate, triage and resolve complex technical issues, coordinating across engineering, product and support teams Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly Track and organize dozens of customer requests, issues and initiatives across multiple accounts simultaneously Translate customer needs and feedback into actionable insights for the product and engineering teams Develop deep expertise in the Stainless platform and stay current with customer use cases Proactively identify risks to customer satisfaction and work to address them before they deepen Identify areas for expansion for the customer to use new products and services Who You Are You have a technical background (engineering, computer science or similar) and can engage credibly with senior engineers at customer organizations You have experience in technical account management, customer success, solutions engineering or support engineering You excel at building relationships and making customers feel valued and supported You’re exceptionally organized and can juggle multiple complex workstreams without dropping the ball You have strong technical troubleshooting skills and can investigate issues methodically You communicate clearly and effectively, both in writing and verbally, with technical and non‑technical audiences You stay calm under pressure and can manage difficult situations with empathy and professionalism Key Competencies Customer Happiness: Natural ability to keep customers satisfied, engaged and enthusiastic Escalation Management: Handle urgent and sensitive situations with composure and clear communication Strategic Insight: Identify patterns in customer feedback and guide product and service decisions Organization: Maintain clear tracking of issues, commitments and relationships across multiple customers Technical Investigation: Dig into complex technical issues, ask the right questions and triage effectively Benefits Competitive salary and generous equity grants Comprehensive healthcare coverage (fully covered platinum plans) Paid commuter benefits Paid team lunches/meals during workdays Flexible PTO plus 3 weeks of company‑wide vacation a year (2 weeks in December, 1 week at the end of summer) Flexible WFH and 1 month fully remote per year (“remote February”) Compensation Range: $120K – $190K #J-18808-Ljbffr