Security Operations Center - Supervisor

Job Description:

GardaWorld Security Services is Now Hiring a Surveillance Security Officer!

Ready to suit up as a Security Guard in a Surveillance Command Center post?

What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires confidence.

As a Security Officer – Surveillance, there is a high focus on customer service since you will be working with people on all shifts, in environments such as office towers, hotels, shopping centers, etc.

What’s in it for you:

• Site Location: Baltimore 
• Set schedule options:
  • Full-Time (40 hours) 7:00am-3:00pm Monday-Friday
• Competitive hourly wage of $25.00 / hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Essential Duties and Responsibilities

• Supervise, coach, and develop Security Operations Center personnel.
• Manage daily command center operations across all assigned shifts.
• Ensure continuous monitoring of CCTV, access control, alarm systems, intrusion detection, fire/life safety systems, and emergency notification platforms.
• Coordinate emergency responses with on-site security personnel, law enforcement, fire departments, EMS, and client representatives.
• Serve as the primary escalation point for critical incidents and operational disruptions.
• Monitor officer welfare, staffing levels, call-offs, and dispatch activities.
• Maintain situational awareness of all client locations under the command center's responsibility.
• Review and approve incident reports, dispatch logs, and shift activity reports for accuracy and completeness.
• Conduct quality assurance reviews of communications, documentation, and response times.
• Ensure all incidents are documented in accordance with company policies and client requirements.
• Assist with investigations involving alarms, security breaches, workplace violence, theft, or other security incidents.
• Coordinate business continuity and emergency response procedures during critical events.
• Conduct shift briefings and communicate operational updates to staff.
• Maintain compliance with company SOPs, client post orders, and applicable regulations.
• Participate in hiring, onboarding, scheduling, performance evaluations, corrective actions, and employee development.
• Identify opportunities to improve operational efficiency through technology and process improvements.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Ensure confidentiality of sensitive client and company information.
• Operate command center equipment.

Responsibilities of a Surveillance Security Guard

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications for Surveillance Security Guard

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Exceptional customer service skills
• Proficient in basic phone & computer skills
• If you have Security, Military, Law Enforcement experience – even better!
• You have a valid security license or can obtain one. 
• You have at least 3 -5 years of supervisor experience. 
• MUST have 3- 5 years operation center or command center experience. 
• You are 21 years of age or older.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .