Site Reliability Engineer Team Lead

Full-time

Description

SilverTech is an award-winning digital experience agency with team members across the country that thrives on combining big ideas and creative tech to solve todays most challenging business problems. Our advanced skillsets and extensive experience have been proven to be successful in helping businesses achieve aggressive growth. Learn more about our team values and the individuals who have led the agency since its inception in 1996 at . Our vision is to set the standard for digital excellence by building proactive enduring partnerships that move clients forward with clarity and confidence.

We are seeking a Site Reliability Engineer (SRE) Team Lead to lead our SRE team and evolve our managed hosting practice. Reporting to the Chief Innovation Officer this role is responsible for the performance security and reliability of client environments across a modern multi-cloud ecosystem and for building a team that delivers that reliability consistently.

Youll be a hands-on technical leadersetting the teams direction mentoring and developing team members and partnering with internal teams and clients to deploy support and improve infrastructure while taking ownership of systems end to end. This is an opportunity for someone who enjoys solving complex challenges growing other engineers and driving meaningful improvements in both technology and client experience.

What Youll Do:

Team Leadership

• Lead mentor and oversee the SRE team assigning and prioritizing work balancing project and operational demands and keeping the team focused on the highest-impact initiatives.
• Review the teams technical outputsystem changes configurations pipelines and documentationto ensure quality security and consistency with established standards.
• Support each team members growth through regular one-on-ones coaching and opportunities for training and certification.
• Foster a collaborative accountable team culture where knowledge is shared and people feel supported.
• Participate in hiring onboarding goal setting and performance evaluations and partner with the Chief Innovation Officer and other team leads on team structure and staffing needs.

Hosting Operations & Reliability

• Own day-to-day performance security and reliability of client hosting environments across Azure AWS WP Engine and Windows Server/IIS.
• Maintain proactive monitoring identifying and resolving issues before client impact while delivering a high-touch white-glove support experience.
• Own the on-call rotation and incident response process to support 24/7 client coverage participating in the rotation and serving as the lead point of contact for major incidents and outages.

Infrastructure & Cloud Engineering

• Architect and implement secure resilient hosting environments with best practices for redundancy disaster recovery and multi-cloud strategies.
• Define and maintain infrastructure as code to ensure consistency and scalability across environments.
• Manage Azure services (App Services Azure SQL Key Vaults Application Insights) and legacy AWS infrastructure (EC2 RDS S3).

DevOps & Deployment

• Own and maintain CI/CD pipelines in Azure DevOps ensuring reliable and repeatable deployments.
• Manage SSL/TLS lifecycle DNS configurations and domain services across platforms.
• Support SSO integrations and identity configurations tied to hosted applications.

Systems Administration

• Administer Windows Server and IIS environments including performance tuning patching and configuration management.
• Oversee WP Engine-hosted WordPress environments including updates and platform configurations.

Collaboration & Client Engagement

• Serve as the senior escalation point for hosting-related issues providing root-cause analysis and long-term solutions.
• Partner with development teams to align infrastructure with application architecture and support go-live readiness.
• Engage directly with clients to gather requirements communicate technical decisions and act as a trusted advisor.

Standards & Continuous Improvement

• Lead the evolution of SilverTechs hosting practice by improving reliability security and operational standards and ensure they are understood and followed across the team.
• Partner with the Chief Innovation Officer on hosting strategy roadmap planning budgeting and vendor relationships providing regular updates on team performance risks and priorities.
• Collaborate cross-functionally to enhance processes tooling and overall service delivery.

What You Need to Succeed:

• 7 years of experience in systems administration cloud infrastructure or hosting environments including 2 years leadership/management.
• Expertise in Microsoft Azure hosting services including App Services Azure SQL Key Vaults Application Insights and networking.
• Strong experience administering Windows Server and IIS in production environments.
• Working knowledge of AWS infrastructure including EC2 RDS and S3.
• Experience with infrastructure-as-code tools (e.g. Terraform) and CI/CD pipeline management in Azure DevOps.
• Proficiency in PowerShell scripting and automation.
• Solid understanding of cloud security principles including IAM network security and vulnerability management.
• Strong communication and client-facing skills with the ability to explain technical concepts to non-technical audiences.
• A service-oriented mindset with strong ownership accountability and responsiveness.

Experience That Will Set You Apart:

• Working with people not just pipelines. This role involves interacting with internal and external clients.
• Advanced experience with Cloudflare especially in a SAAS setting.
• Experience -based applications in Azure.
• Familiarity with WP Engine or similar managed WordPress hosting platforms.
• Experience leading or mentoring engineersassigning work coaching and contributing to hiring and performance reviewsand influencing technical direction.

Location:

This role offers flexibility based on candidate location and business needs with the option to work hybrid from our Bedford NH office or fully remote within the U.S.

Our Benefits:

• Strong compensation package
• Competitive health packages
• 401k with company match
• Flexible work schedules
• Hybrid workweek
• Unlimited PTO after 5 years
• Your birthday off
• Regular learning & development opportunities
• Monthly company-provided lunches
• A fun collaborative and innovative team that actually likes working together
• Cutting-edge technology and creative freedom
• Regular crew events outings and more!

SilverTech Inc. is an equal opportunity employer. We participate in E-Verify for all employees. This Employer will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9.

Required Experience:

Manager