Senior Facilities Manager

Senior Facilities Manager (M2)

Transform at JLL in our work dynamics division as a Senior Facilities Manager on a global client account in our Technology Vertical! Our client is an American multinational technology company specializing in enterprise database technology, cloud computing, and business software.

Location: Seattle, WA 98101 (Downtown)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: Twice annually to Utah and Oregon client sites

Reporting to: Western Region IFM Lead

What this job involves:

This position requires an individual with a passion for customer satisfaction, where no detail is too small; one that will manage and promote a high level of customer service; partners with the client's Corporate Real Estate team; fosters and maintains relationships with the client's Executive Leadership, Property Management and all associated service providers. The individual we are seeking will play an instrumental part in building and maintaining a transparent partnership and exceptional customer service experience. The role will manage and coordinate account related deliverables and responds to client satisfaction concerns.

What Your Day-to-Day Will Look Like:

• Supervises facility management staff to ensure maintenance of the facilities assets and grounds are in a manner consistent with the client's global standard, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service.
• Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.)
• Manage, supports, and provides guidance to an existing facility support operation team, consisting of (2) Facilities Managers, (1) Assistant Facilities Managers, (2) Facilities Coordinators.
• Mentors, develops, and coaches direct reports to improve leadership strength and assist in achieving career growth
• Assure vendors meet or exceed client's satisfaction with client's requests within scope of services and CMMS request.
• Coordination of Engineering teams for effective asset management and work order resolution.
• Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.
• Provide support, guidance, and evaluation of the development of expense and capital budgets to include variance reporting and forecasting reviews.
• Support the Account IFM Director & Regional Facility Manager in the implementation of short and long-term projects/initiatives for the client.
• Assist in the development and implementation of the annual management plan within the area.
• Accomplish key performance indicators as identified by the account lead and/or client leadership.
• Participate in the monthly/quarterly/annual reporting appropriate for the client.
• Maximize utilization of suppliers, preferred vendors/contractors.
• Ensure compliance with JLL minimum audit standards and client's standard processes.

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 5+ years of experience in client-facing roles within the 3rd party IFM corporate real estate industry
• Knowledge of commercial real estate, HVAC, electrical systems, telecommunications, furniture and building energy management systems
• Demonstrated experience managing multi-million dollar operating budgets and capital improvement projects
• Proficiency in computerized maintenance management systems (CMMS) and Microsoft Office Suite
• Strong organizational and management capabilities
• Excellent communication and interpersonal skills
• Ability to forge and maintain robust working relationships
• Must be able to work irregular hours and/or weekends, as necessary
• Willingness to travel for site visits or as needed; to include some overnight within assigned region.

Preferred Qualifications:

• Advanced degree Facilities Management, Engineering, Business Administration, Construction Management, Real Estate, or related field
• Professional certification such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent credential
• Corrigo CMMS experience