Customer Service Specialist

Customer Service Specialist (100% Remote – NY/NJ Residents Only)

Location: Remote (Must reside in New York or New Jersey)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Employment Type: Full-Time

About the Role

We are seeking a detail-oriented Customer Service Specialist to join a growing team in a fully remote environment. This role is ideal for someone with strong customer service experience, SAP knowledge, and experience in order processing. You will serve as a key point of contact for customers, manage sales orders, support the sales team, and collaborate with internal departments to ensure a seamless customer experience.

Responsibilities

• Process and manage customer sales orders accurately through SAP
• Enter and track orders from receipt through fulfillment
• Build and maintain strong relationships with customer accounts
• Communicate effectively with customers regarding products, orders, and inventory availability
• Research products, review inventory levels, and provide accurate information to customers
• Collaborate with internal departments to ensure timely order processing and issue resolution
• Support the sales team by responding to customer inquiries and assisting with customer needs
• Maintain accurate customer and order records within company systems

Required Qualifications

• 2–3 years of customer service, customer support, or account support experience
• Hands-on experience with SAP
• Experience with order processing and order entry
• Strong communication and relationship-building skills
• Ability to multitask and manage priorities in a fast-paced environment
• Proficiency with Microsoft Office and business systems
• High school diploma or equivalent

Preferred Qualifications

• Experience supporting sales teams or customer accounts
• Experience in inventory management or product support
• Experience working in a remote environment

What We're Looking For

• Customer-focused mindset with a strong sense of urgency
• Excellent attention to detail and accuracy
• Strong problem-solving and organizational skills
• Ability to work independently while collaborating with cross-functional teams

100% Remote Opportunity – Candidates must currently reside in New York or New Jersey.

Apply today to join a team where customer service, collaboration, and attention to detail drive success.

This is a Contract position based out of Bridgewater, NJ.

The pay range for this position is $24.50 - $24.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.