Community and Family Support Program Analyst

Analyst IV

This position primarily works to support data management, data analysis, research, and reporting needs across the various programs and services managed by the Division of Community and Family Supports (DCFS) under the Office of Program Development.

This position collaborates closely with leadership to identify and lead strategic projects that promote data-driven decision-making and to ensure that work is aligned to the Division's and Department's needs and priorities. This position is recognized as staff authority for data related to early childhood family support programs that include Home Visiting, Family Resource Centers, Promoting Safe and Stable Families, Nurturing Connections Colorado, SafeCare Colorado, amongst others. This position provides expertise in data analysis and reporting, in addition to ensuring data integrity and quality across programs. Duties include analysis of community and family support programming data, primarily collected and managed in Salesforce; inform continuous improvement and long-term decision making around policy and practice; support collection of new high quality data; identifying strategic priorities and project management related to data requests and reports; design and implement analytics and reporting deliverables that meet program needs; ensuring data product quality; consulting with program staff and leadership on efforts to collect, compile, use, and/or report data; consulting with external partners; building data capacity for leadership and stakeholders; developing and maintaining a strong understanding of the data generated and managed by the Division of Community and Family Support and how it compares to national trends; and contribute to cross-division, cross-departmental and external-facing reporting efforts.

This position must be skilled in collecting, curating, cleaning and manipulating data files; data analysis; data visualization; data storytelling; and reporting and communicating across diverse audiences.

What you'll be doing:

• Designs, formats, populates, and cleans analytical data sets using a variety of tools and skills.
• Defines and implements processes needed to validate data.
• Independently performs statistical analysis as requested and as data allows.
• Utilizes both descriptive and inferential statistics, as well as systematic qualitative analysis, as necessary.
• Fulfills internal and external data requests.
• Develops and/or maintains recurring data reporting for community and family support-related needs as requested by program leadership.
• Identifies opportunities for alignment with community and family support data.
• Develops and implements Reporting Agendas for community and family support data.
• Develops and maintains a Critical Operations list to support successful cross-training.
• Actively monitors and works on ad hoc reporting priorities outlined in the Reporting Agendas.
• Provides recommendations to management regarding challenges and opportunities for consideration to ensure data integrity, reliability and accuracy in reporting.
• Generates reports for program and executive leadership to inform decision-making, proactively and by request.
• This position is delegated as the staff authority and content expert for operationalizing and executing performance management services to support data-driven decision-making for the Division of Community and Family Support (DCFS) through internal and statewide initiatives.
• Oversees implementation of continuous quality improvement (CQI) strategies to increase the efficiency and effectiveness of DCFS strategies.
• Key consultant for decision-making around how data should be collected, managed, stored, utilized, and/or interpreted.
• Collaborate on data collection efforts, including recommending appropriate data sources and modifying channels of data collection, as necessary.
• Key consultant for decision-making around most appropriate and feasible data deliverables based on their understanding of available software, data sharing best practices and audience preference.
• Support survey development, analysis, and reporting as requested.
• Develops and maintains effective, ongoing collaboration with assigned unit staff, including providing data strategy consultation and support.
• Works with staff to support proactive, meaningful data collection to meet program, Division, and/or Department priorities.
• Provides recommendations to leadership, product owners, and other CDEC stakeholders regarding challenges and opportunities for consideration to ensure data integrity and accuracy in reporting.
• Works closely with Department staff to ensure that a data perspective is brought into appropriate conversations.
• Recommends strategic concepts and measurable objectives that tie to DCFS's strategic priorities and quantifiable outcomes.
• Works closely with external partners and internal Research and Evaluation Team to support research and evaluation by informing appropriate use and interpretation of data and supporting refinement of evaluation design.
• Consults on ongoing efforts and potential opportunities for data sharing to support evaluation.
• Regularly communicates with evaluation contractor(s) and internal Research and Evaluation Team to share pertinent information, updates, and data related to program-specific evaluation activities.
• Supports refinement of data sharing agreements in the capacity as a data element subject matter expert.
• Partners with evaluation contractor(s) and internal Research and Evaluation Team to design data dashboards and facilitate the adoption of tools by DCFS programs.
• Collaborates with the internal Research & Evaluation Team to develop, implement, and monitor Research & Evaluation Agendas.
• Reads materials for content, writes executive summaries, and abstracts, and reports important findings to division director(s) and program staff.
• In collaboration with the internal Research and Evaluation Team, helps to coordinate DCFS program participation and cooperation with evaluation activities. Works directly with the DCFS Division Director to identify and resolve data-related risks to successfully complete evaluation activities.
• Assists the internal Research and Evaluation Team with communication strategies to disseminate reports.
• Advises DCFS program managers, CDEC staff, state agencies, state intermediaries, and other mixed-delivery system partners to align, coordinate, and understand data pertaining to evaluation activities.
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications: Experience Only: Seven (7) years of professional experience with independent data analysis and reporting using quantitative and qualitative data in an occupational field related to the work assigned to the position. OR Education and Experience:

Bachelor's Degree from an accredited institution in Child Development, Public Administration, Social Sciences (e.g. Social Work, Sociology, Psychology), Education, Statistics, or a field of study related to the work assignment AND three years of professional experience with independent data analysis and reporting using quantitative and qualitative data in an occupational field related to the work assigned to the position.

Please note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. "See Resume" statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions:

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
• Additional appropriate education will substitute for the required experience on a year-for-year basis.

Preferred qualifications:

• Master's or Doctorate degree from an accredited college or university in Child Development, Public Administration, Social Sciences (e.g. Social Work, Sociology, Psychology), Education, Statistics, or in a closely related field to the work assignment.
• Proven experience operating independently to use data and reporting to inform decision-making.
• Experience cleaning and processing large administrative data sets to ensure data quality and meaningful analysis.
• Experience curating a dataset from a large transactional database to be used for research or reporting.
• Experience analyzing and visualizing large administrative data sets.
• Proven experience with successfully communicating analytical findings in writing and verbally to a diverse audience.
• Proven ability to translate analytical findings into meaningful and actionable written recommendations.
• Experience working independently to identify errors, validate results, and correct errors prior to delivering a data product.
• Proven ability to garner and incorporate stakeholder feedback to produce responsive and actionable data products.

Highly Desired:

• Ability to perform under pressure
• Ability to relate to and garner feedback from diverse stakeholder groups
• Analytical
• Collaborative
• Comfortable with highly scrutinized public-facing work products
• Curious
• Exceptional oral and written communication skills
• Familiarity with the early childhood education system, including community and family support programs
• Emotionally intelligent
• Excellent interpersonal and relationship building skills
• Exceptional attention to detail
• Experience navigating data communication in a public, legislative, or political setting
• Flexible
• Independent and self-directed