Call Center Representative

Location 892 Orchard Park Rd,Hurricane, WV, 25526-1219,United States Job Location Teays Valley, WV Job Description We are seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service, resolving inquiries, and building positive relationships. This position requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer experience. Key Tasks This is a regular shift, the hours are 8-4:30pm. You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager. Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). Must be hungry, humble, smart, and coachable. You will need to prioritize meticulous note taking. Must be detail-oriented. Why Choose Best Virginia Heating and Cooling Competitive pay – $16-18 per hour Medical Insurance – We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available first of the month after thirty (30) consecutive days of employment. Short Term Disability, Long Term Disability, Life Insurance, & AD&D included at no cost. Work Life Balance – Thirteen (13) days Paid Time Off. The first year will be prorated based on month of hire. Employee is eligible to use PTO after 90 days of consecutive employment. 401k Plan – 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment. Latest Technology – Laptop and access to integrated software. Paid Industry Leading training. #J-18808-Ljbffr