Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life. What you’ll do Provide positive, timely service to customers during the check‑in and checkout process Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps Help customers set up new devices and provide advice on whether to repair or replace old devices Monitor service queues and provide accurate status updates to customers Maintain knowledge and skillsets through certified training courses Clearly communicate and partner with fellow agents Qualifications 3 months of experience working in retail or customer service Ability to work a flexible schedule, including holidays, nights and weekends Preferred qualifications Passion for technology and desire to solve problems Ability to adapt and learn new skills in a fast‑paced industry Benefits Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Paid time off (vacation or PTO) based on work location, employment status, salary or hourly status and years of continued or bridged service Incentive pay plans, including eligibility for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results Pay Range $15 - $17.88 /hr About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. #J-18808-Ljbffr