Cross Trained Agent

Job Description

Job Description

SUMMARY:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using Cape Air’s passenger service system

• Make passenger reservations and rebook flights

• Make boarding announcements

• Provide extra assistance to passengers with special needs

• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station

• Share information with pilots/ramp/operations using radio communications

• Organize ticket and cash reports

• Handle delayed or missing baggage and process claims

• Assure compliance with FAA and airport security procedures

• Meet and marshal aircraft

• Fueling Cape Air aircraft, if applicable to station operations

• Load and unload passengers and their baggage

• Escort passengers out to the aircraft

• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred

• Airline reservation system experience preferred

• Must be at least 18 years old

• Must hold a high school diploma or equivalent

• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location

• Must be able to lift up to 70 lbs.

• Basic computer skills required

• Excellent communication and excellent customer service skills required

• Ability to interact effectively with others

• Ability to work independently and adapt to changing work priorities

• Ability to communicate effectively, orally and in writing

• Flexibility of schedule is a must

• This position will often require working nights, weekends and holidays

• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit