Clinical Care Navigator- Bilingual Spanish Speaking

Care Navigator

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

As a Care Navigator, you'll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.

This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It's important that you're comfortable adopting new technology platforms and have a growth mindset. We're all here for the same goal: to improve access to the highest quality mental health care for our clientswhen they need it most.

You must be able to work the following shift(s):

Tuesday - Saturday 9:30am - 6pm PST (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)

Sunday - Thursday 9:30am - 6pm PT (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)

Weekends include a 10% shift pay differential!

This role can be carried out fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra's proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi-need clients

Qualifications

• Master's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We're unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
• Must have 2+ years psychiatric intake, assessment RB, other related experience
• EAP/clinical call center experience preferred
• Must be Bilingual, Spanish-speaking
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
• Must be a full time resident of the United States; work cannot be completed from outside the United States.

$41 - $41 an hour Pay and Benefits As a full-time Clinical Care Navigator, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $41 per hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. The base rate is only one part of an employee's total compensation package at Lyra. We also offer generous benefits that include: - Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) - Lyra for Lyrians; coaching and therapy services - Competitive time off with pay policies including vacation, sick days, and company holidays - Paid parental leave - 401K retirement benefits - Monthly tech allowance - We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebrationand more!

Protect yourself from recruitment fraud

Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.