Administrative Assistant-Billing (WRD Enterprise Solutions)

Job Description

Performs administrative and office support activities providing customer service, clerical, secretarial, processing, mail sorting/delivery services, and/or internal Financial related duties, which may require varying degrees of independent judgment. Positions in this series normally support a Unit, Division, and/or Department.

Hiring Range (annual) $34,320 - $39,520

Internal rates may vary based on the selected candidate's current grade

The ideal candidate for the Billing Administrative Assistant position will possess strong mathematical and analytical skills to effectively review and resolve utility billing issues. They should have experience working with billing software and processing invoices, along with the ability to manage time efficiently to meet daily deadlines. A high school diploma or GED is required; additional education is preferred. The candidate must be proficient in Microsoft Word and Excel and demonstrate excellent written and verbal communication skills to interact professionally with both internal and external stakeholders.

Benefits at a glance

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)

1. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).