Recovery Specialist - Waterford or Headquarters West

Job Description:

PRIMARY FUNCTION:

Ensure effective collection and systematic recovery of charged off accounts. Strive to maximize recovery on loans and credit card accounts previously considered a loss by the credit union and to assist in achievement of departmental and credit union goals.


JOB DUTIES AND RESPONSIBILITIES:

• Contact charged off accounts by phone or by mail and attempt to obtain payments within the limits set by the Fair Debt Collection Practices Act, Bankruptcy Reform Act, and other federal regulations. Must present a positive image of the Credit Union.

• Conduct necessary procedures for skip tracing in an attempt to locate members.

• Systematically reviews charged off accounts and follows up for maximum repayment.

• Assists with collateral repossession and final disposition.

• Documents the collection system with brief notes and return dates to provide for meaningful future follow up.

• Represents the Credit Union in court or at public auctions when necessary.

• Utilizes other authorized methods of collection available to effect maximum collection of the account in the most effective manner.

• Recommends accounts for legal action and garnishment to effect collection.

• Recommends accounts for assignment to attorneys when appropriate.


• Prepares legal documents for use in court cases.

• Perform various other duties such as transferring money to make payments on accounts and posting of payments on charged off accounts.

• Complies with Credit Union policies and procedures in all phases of work.

• Recommends changes to enhance recovery efforts and improve collateral repossession and disposal.

• Other duties may be required and assigned by the supervisor.

• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.

JOB QUALIFICATIONS:

Knowledge: Working knowledge of legal collection process and consumer finance. Must have excellent credit union knowledge of products, services, policies and procedures.


Skills: Professional, highly motivated team player who is service oriented with strong

organizational skills, time management skills and attention to detail. Good oral and written

communication skills. Satisfactory PC and data entry skills required.

Abilities: Ability to work independently; Must be detail-oriented. Ability to work under pressure and meet deadlines.

Minimum Education and Experience:

High school diploma with some college level business classes preferred. One year of collection

experience required.


PREREQUISITES FOR JOB:

Must be able to work any required overtime and/or Saturdays as needed.

PHYSICAL REQUIREMENTS:

This job requires the ability to sit for long periods of time.


This job requires occasionally lifting up to 20 pounds and/or up to 10 pounds frequently.