Head Of Operations

Head Of Operations

EER Poland is looking for a Head of Operations to join a fast-growing, profitable DTC business operating in the US market. This is a newly created leadership role with a simple mission: Build an operating system that allows the company to scale without depending on the Founder for day-to-day operations. This is not a role for someone who simply wants to inherit an established operations department. It's for a builder, operator and problem-solver who enjoys turning complexity into a scalable system.

In your first months, you will go deep into the business — starting with the source data, not assumptions.

You will:

• Take ownership of day-to-day operations and understand how the business actually works
• Identify the biggest operational bottlenecks and turn them into measurable improvement opportunities
• Deliver tangible results quickly, with the expectation that the first meaningful improvements happen early
• Build processes, operating routines, KPIs and dashboards that create a clear single source of truth
• Establish accountability and decision-making cadences across the organisation
• Take ownership of P&L, cash flow, working capital, inventory and operational economics
• Improve supply chain, fulfillment, procurement and operational efficiency
• Build processes that continue working without you having to personally manage them
• Use AI and automation in practical, measurable ways to eliminate manual work and improve how the company operates
• Work closely with the Founder on strategic priorities, product development and scaling the organisation
• Build the Operations function and its organisational structure from the ground up
• Hire and develop an Operations Manager who can eventually take over a significant part of the day-to-day execution
• Move progressively from hands-on operational ownership into broader strategic leadership

We're looking for someone who has built, scaled and transformed, rather than simply managed. You should ideally have:

• Experience with genuine responsibility at $20M+ business scale, ideally $50M+
• Strong P&L ownership and financial understanding
• Experience building a function, team, operating model or processes from scratch
• Experience in a rapidly growing or highly scaling organisation
• A track record of measurable X → Y results, rather than statements such as "significantly improved" or "successfully transformed"
• Experience with physical products, DTC, e-commerce, retail, consumer goods or another product-led business
• Strong understanding of supply chain, inventory, fulfillment, procurement and/or manufacturing
• Experience designing systems and processes that continue to work without your direct involvement
• Experience building teams and organisational structures
• A combination of strategic thinking and willingness to get into the details
• Practical experience using AI and automation, ideally having personally built or implemented automations that improved operations

We are particularly interested in people who can demonstrate:

Build from zero

You have created something that didn't previously exist — a function, team, process, system or operating model.

Data before opinions

You make decisions based on source data, understand the economics of the business and can connect operational decisions to financial outcomes.

Self-replaceability

You have built an organisation that no longer depends on you personally — and have successfully moved yourself into a higher-level role as a result.

Ownership

You don't wait for someone else to tell you what the problem is. You find it, quantify it, take responsibility and fix it.

WHAT CLIENT OFFER

100% remote — Poland / European time zone

Direct partnership with the Founder

The opportunity to build the Operations function from the ground up

High transparency around business numbers and decision-making

International environment across the US, Europe and Asia

Travel opportunities to the US and China

THIS COULD BE YOUR NEXT CHALLENGE IF…

You enjoy walking into a business that is growing faster than its systems, figuring out what is actually broken, building the solution, measuring the result and then making yourself unnecessary to the day-to-day operation.