Head of Operations

Head Of Operations

Position at ARRISE ABOUT US ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 13,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon. At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed, while embracing every step of the journey. Be part of the future of iGaming with 13,000 ARRISERS! ABOUT THE ROLE We are seeking a Head of Operations to play a central role in shaping and driving our operational strategy. This is a high-impact leadership position for someone who thrives on systems thinking, meticulous planning, and executive-level communication. The successful candidate will be instrumental in aligning cross-functional teams, enabling product and technology conversations, and ensuring our operations scale efficiently in a fast-paced environment. WHAT YOU'LL BE DOING

• Strategic & Systems Leadership: Contribute to both short- and long-term operational strategies, ensuring alignment with organizational goals. Act as a key voice in roadmap discussions, facilitating conversations between product, technology, and commercial stakeholders.
• Resource & Capacity Planning: Oversee staffing and resource allocation to ensure teams are supported, deadlines are met, and business priorities are delivered.
• Operational Excellence: Design, implement, and standardize processes that enhance efficiency and scalability across multiple teams and locations.
• Technology & Tools: Champion the adoption and optimization of digital platforms (e.g., SharePoint, JIRA, Confluence) to improve collaboration and transparency.
• Cross-Functional Collaboration: Serve as the operational connector between Product, Technology, Sales, Marketing, and Customer Support, ensuring seamless delivery of initiatives.
• Executive Communication & Facilitation: Present operational updates and options clearly at the senior management level, supporting informed decision-making and alignment.
• Continuous Improvement & Culture: Foster a culture of accountability, adaptability, and innovation, encouraging teams to embrace change and strive for excellence.

WHAT WE ASK OF YOU

• Systems Thinking & Strategic Insight: Ability to understand the bigger picture, map dependencies, and bridge conversations between product, technology, and business functions.
• Release Management: Ability to quickly learn new products and features, understand critical deliverables and optimize delivery processes. Previous release and/or project management experience is preferred, but not essential.
• Resource Planning: Experience in resource planning and staffing is preferred, but not essential.
• Executive Communication: Strong presentation and facilitation skills, working directly with the senior leadership and driving cross-functional decision-making.
• Dynamic & Adaptable: Resilient in fast-changing environments, maintaining clarity and focus under pressure.
• Proactive Problem-Solver: Hands-on, solution-oriented, and always ready to anticipate and address operational challenges.