CRM Business Analyst

Work Location: Hybrid with option to work up to 80% - 100% remotely. Responsibilities The Business Analyst (BA) position at the Texas Education Agency works on multiple projects that support the mission of improving outcomes for Texas students, with a focus on major system enhancements, rewrite efforts, and the agency’s CRM project. This position will perform advanced, senior-level business analysis work. The business analyst serves as the conduit between the program/customer community and the software development team through which requirements flow. The BA will be involved throughout the entire software development life cycle. Upon establishment of the requirements baseline, the focus shifts toward managing the requirements specification and verifying the fulfillment of all requirements, including enhancements post-implementation. Essential Functions: Elicitation & Analysis: Analyzes user needs, business processes, pain points, and system capabilities to automate or improve existing systems. Elicits requirements using JAD sessions, interviews, document analysis, surveys, use cases, competitive product analysis, and workflow analysis. Requirements Writing & Visual Output: Transforms elicited information into business and functional requirements, use cases, user stories, software requirements specifications, wireframes, and mockups. Uses standard templates and clear, concise natural language. BA Best Practices & Mentorship: Acts as a mentor to peers and colleagues, disseminating best practices and proactively seeking training opportunities. Using TEA Tools Effectively: Utilizes TEA tools such as Jira and Modern Requirements to manage change control, participate in the SDLC, and track and communicate requirements status. CRM Project Support: Provides dedicated support for the implementation of the agency’s CRM project, ensuring requirements are captured, managed, and fulfilled to meet program and stakeholder needs. Qualifications 8 years of: Experience eliciting requirements from interviews with customers and creating well-written system requirements. Experience with software development life cycles (SDLCs). Business process re‑engineering and software process flow improvement experience. Experience developing user stories and use cases that conform to business analysis best practices. Experience designing mockups and/or wireframes that conform to UX best practices. Demonstrated strong communication, facilitation, writing, and organizational skills. 5 years of: Documented work experience with the issue tracking software "Atlassian Jira". 3 years of: Documented work experience with the requirements management software "Modern Requirements" Documented experience working with TEA or any federal, state, or local government agency. Preferred: 3 years of: Demonstrated experience administering, managing, and supporting help desk ticketing systems. Familiarity with data migration and integration efforts between CRM systems and other enterprise platforms 1 year of: Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile methodologies (e.g., Certified Scrum Master). Texas GovLink offers its family of consultants excellent rates, a local support staff, and an attractive benefits package which includes medical insurance (TGL shares a percentage of the cost), life insurance, a matching 401(k) plan and a cafeteria plan. Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check Texas GovLink is an equal opportunities employer. #J-18808-Ljbffr Texas GovLink, Inc.