Systems and Integrations Manager

Job Title: Systems and Integrations Manager
Department: Operations
Location: Newtown Square, PA / Remote

GMH Communities, headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States.

Job Description

The Systems and Integrations Manager’s primary responsibility is to integrate new properties to our Property Management System (PMS) and serve as the liaison between team members and our software provider. As well as serving as the supervisor of the ongoing operational system, keeping up to date with new capabilities and identifying new resources within the software platform to the properties and corporate team. The Systems and Integration Manager reports to the Director of Innovation.

Responsibilities

• Integrate new properties with the software platform
• Spearhead data and PMS migration upon sale/transfer of assets.
• Act as a supervisory point of contact for user questions to ensure they are addressed and/or tickets are submitted or escalated
• Supervise the ticket system and oversee KPI’s for the Systems Specialist
• Responsible for operating MRI, Yardi, Entrata, Bluemoon, and Funnel but not limited to other system oversight relating to both operational and leasing needs and integrations
• Work with the Director of Innovation to escalate any systems issues
• Maintain GMH standards and process in the property management system
• Implement new techniques and capabilities within the platform as they become available
• Collaborate with Director of Innovation & VP of Leasing and Operations to create SOPs and support development of e-learning content, training events, and modifications to current learning programs
• Prepare and ensure accurate and timely property reporting
• Assist on billing errors, audits, real time data, and financial reporting when it pertains to the system
• Update and maintain user database
• Oversee and manage the Systems Specialist role

Requirements

• Bachelor’s degree or 5+ years of experience with student/multi-family housing software, including Entrata & Yardi
• 5+ years of experience in a management/education role with a proven track record of achievements
• Analytical and decision-making skills
• Strong internet & Microsoft Office skills
• Must have good communication and people skills, coupled with an ability to educate
• Must be able to accommodate and work through multiple tasks while maintaining efficiency over assigned tasks
• A passion to serve and grow colleagues & team members

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