Human Resources Manager

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance. We are more than just a workplace - we are a community built on our core values:

sUpport Our responsibility as human beings are to support ourselves and one another.

eQuity To participate in community is to have active citizenship. To be a participating citizen, one must have opportunities that are equitable, which accommodate the differences all human beings have.

aCCeptance One of the most vital components of having a quality of life is love. It is okay to tell someone you love them; more importantly, it is okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits of Joining Our Team

• Health Coverage : Medical, Vision, Dental, and Life Insurance for employees working 30+ hours/week.
• Telehealth Services: Employer-paid access for all employees, regardless of hours.
• Voluntary Benefits: Including Accident, Disability, Legal, Identity Protection, and Pet Insurance.
• 403B Retirement Plan : Secure your financial future.
• PTO & Holidays: Generous time off, including your birthday!
• Employee Perks : Discounts on wireless plans, entertainment, dining, travel, and more.
• Financial Support: Bi-weekly stipends for eligible cellphone and transportation expenses.
• Education & Development: Tuition reimbursement and career advancement programs.
• Wellness Support: Access to the Employee Assistance Program.
• Referral Program : Earn rewards by promoting our inclusive workplace.

Key Responsibilities

The HR Manager serves as the operational center of the Human Resources department at Person-Centered Care Services (PCCS), an OPWDD-affiliated nonprofit provider of services for individuals with intellectual and developmental disabilities. This role is responsible for the day-to-day execution of HR operations owning the full recruitment lifecycle, staffing coordination, HRIS data integrity, authorized driver compliance, and the supervision of three HR team members.

The HR Manager works in close partnership with the HR Generalist and program leadership to ensure PCCS is consistently and compliantly staffed across all six programs. This is a hands-on management role suited to an experienced HR professional who thrives in a fast-paced, mission-driven environment and brings strong operational instincts and supervisory experience.

Recruitment & Talent Acquisition

• Manage the full hiring lifecycle across all PCCS programs - sourcing, job posting, screening, interviewing, offer management, and onboarding coordination.
• Partner with program supervisors and directors to identify staffing needs and develop targeted recruitment strategies.
• Maintain active recruitment pipelines including school partnerships, job boards, community organizations, and referral networks.
• Coordinate pre-employment requirements - background checks, reference checks, physical exams, and OPWDD clearances.
• Oversee new hire onboarding logistics in coordination with the HR Staffing Coordinator and SD HR Coordinator
• Administer 30-90-day new hire surveys and use results to continuously improve the onboarding experience.

Staffing Coordination & Coverage Planning

• Oversee agency-wide staffing coordination across all six PCCS programs - IRA, Day Habilitation, Community Habilitation, Respite, SEMP, and Self Direction
• Manage per diem pool utilization, overtime tracking, and emergency coverage planning.
• Collaborate with program supervisors to resolve staffing gaps in a timely and cost-effective manner.
• Monitor and report on staffing trends, vacancies, and turnover data to the HR Generalist
• Coordinate staff transfers and placements in alignment with program needs and employee preferences.

HRIS Data Integrity & HR Analytics

• Serve as primary HR owner of Paycom - ensuring accurate, timely, and complete employee records across all modules.
• Generate and distribute HR reports and dashboards to support leadership decision-making (headcount, turnover, vacancy, onboarding metrics)
• Partner with Finance and Payroll on PAF processing, compensation changes, and position management
• Maintain compliance documentation in Paycom including certifications, training completions, and OPWDD-required records.
• Support system configuration and process improvement initiatives in Paycom as directed by the HR Generalist

Authorized Driver Compliance

• Administer PCCS's Authorized Driver Program - maintain LENS records, track expirations, and ensures all drivers are current and documented in Paycom!
• Coordinate annual LENS verification for all staff authorized to drive on behalf of PCCS.
• Maintain authorization forms and driver files in compliance with OPWDD and agency requirements.
• Communicate with program supervisors regarding driver status changes and compliance deadlines

Team Supervision

• Directly supervise HR Staffing Coordinator, SD HR Coordinator, and HR Assistant
• Provide day-to-day directions, performance feedback, and professional development support to direct reports.
• Conduct regular 1:1s and annual performance evaluations for supervised staff.
• Coordinate workload distribution across the team to ensure coverage and efficiency.
• Escalate performance concerns and HR matters to the HR Generalist as appropriate.

Safety Committee & Compliance Support

• Chair PCCS' Background Check Committee
• Participate in PCCS Safety Committee meetings and represent HR interests in safety planning.
• Support HR compliance activities as directed by the HR Generalist - including audit preparation, record-retention, and OPWDD documentation.
• Assist with onboarding compliance tracking in coordination with the SD HR Coordinator and Staffing Coordinator
• Maintain working knowledge of OPWDD regulatory HR requirements applicable to PCCS programs.

Engagement

• Leads administrative and supervisory work while providing direct services as needed for coverage or higher-level support, and coaches staff through hands-on, person-centered guidance.
• In-person participation may be required as part of this role, including attendance at meetings, trainings, events, and program-related activities, as needed to support program operations and organizational needs.

Advocacy:

• Advocate for the needs and rights of people supported, ensuring they receive adequate services and support.
• Assist and/or facilitate assessments for people supported as needed.
• Assist people supported with identifying additional resources and/or services.

Reporting:

• Ensure proper reporting, investigation, and review of all incidents relative to OPWDD Part 624 regulations and the New York State Justice Center.
• Complete all mandatory and assigned training as needed. Take initiative to ask for support in areas needed for development and enroll in training opportunities to assist with accomplishing professional goals.
• All other duties are deemed necessary by the supervisor.

Job Skills

• Communication and Collaboration: Promotes open communication within the team, resolves conflicts constructively, and ensures effective collaboration to achieve team objectives.
• Decision-Making and Problem-Solving- Makes sound decisions that balance team needs with organizational goals. Delegates problem-solving tasks while providing guidance.
• Adaptability and Flexibility: Guides the team through organizational changes, fostering resilience and adaptability among team members.
• Organizational Effectiveness: Oversees operational workflows within the team, ensuring effectiveness in achieving objectives and meeting deadlines.
• Quality of Service: Monitors team performance to ensure compliance with quality standards and emphasizes achieving person-centered outcomes.

• Age Requirement : Minimum age of 18.
• Experience
  • Minimum of 5 years of progressive human resources experience, including recruitment, employee relations, performance management, training, and employment law compliance
  • At least 2 years in a leadership or supervisory role
  • Experience in the nonprofit, healthcare, or human services sector strongly preferred, particularly within OPWDD or other regulated environments.
  • Demonstrated success partnering with organizational leaders, managing complex employee matters, and leading HR initiatives that support organizational growth and employee engagement.
• Educational Qualification
  • Bachelor's degree in human resources, Business Administration, or a related field preferred; master's degree preferred.
  • SHRM-CP/SHRM-SCP, PHR, or SPHR certification preferred.
  • Strong knowledge of federal and New York State employment laws and HR best practices
  • Excellent communication, interpersonal, organizational, and problem-solving skills
  • Ability to maintain confidentiality and manage competing priorities.
  • Effective use of HRIS systems and Microsoft Office applications
• On Call
  • Flexible availability including on call 24/7 including varied hours (nights and weekends), in person and remote, required.
• Driving Requirement
  • Must maintain a valid drivers license, reliable personal vehicle, and required insurance . Use of a personal vehicle, including transporting individuals supported for events or coverage needs, may be required.
  • For administrative roles, this would occur only as a last resort, while it may be a more routine expectation for program staff when agency vehicles are not available.
• Physical Demands
  • Duties may include prolonged sitting, standing, walking, and computer use. Staff may also be required to provide direct support to people supported as needed. Reasonable accommodation will be provided to enable employees to perform essential job functions.

Person Centered Care Services (PCCS) is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status. PCCS values diverse experiences, including with regard to educational background and justice system involvement. Justice impacted folks who embrace our values of suPPort, eQuity and aCCeptance are encouraged to apply, PCCS prides ourselves in leading the way on implementing fair Chance forward hiring. We depend on a diverse staff to carry out our mission.