Candidate Care Specialist - MDT/PST

Remote and live within the PST or MST Time Zone Candidate Care Specialist will support the recruiting function by administering the post-offer employment process from job offer to ready-to-hire. Ensuring the Candidate Care Team provides world-class customer service and proficient TA operational support across the account by upholding CBRE’s RISE values every day. Manage daily operations of the TA Operations/Candidate Care Team, including the team inbox, candidate care tracker, and candidate care inquiry forms (i.e., tickets). Maintain a positive, collaborative relationship with stakeholders and resolve escalations as needed from candidates, onboarding team, hiring managers, and recruiters. Identify gaps and opportunities in operational aspects of the TA Team; working with the TA Operations Manager to proactively streamline processes and create efficiencies wherever possible. Responsibilities Requisition creation for the account, along with managing communication between finance and site leaders during the process. Check the Candidate Care Tracker (CCT) daily to fill in missing information (i.e., hiring manager email; client employment history; and attached candidate flyers); make updates to candidate statuses; and clean‑up data (e.g., typos and duplicate entries) as needed. Check CCT for missing action items (i.e., pending acceptances and approvals) and send reminders, as needed. Check CCT for missing pre‑hire items and send reminders, as needed. Complete weekly BIS checks and update CCT. Reconcile internal offers that are not handled by the Internal Mobility Team (IMT); or update the CCT if IMT has completed confirm hire. Manage the team inbox; respond to inquiries and resolve issues while maintaining a professional demeanor at all times; escalate or redirect emails as needed. Manage the Candidate Care Inquiry Form (CCIF) dashboard and complete tickets in a timely manner (i.e., within 2 business days). Respond to inquiries received via other modes of communication on the account – including Microsoft Teams, Slack, and Chime (will be transitioned off). Inquire, as needed, answers from the RC Team regarding candidates in progress. Perform regular audits of staffing roster and dashboard to proactively build reqs and inform hiring team. Ensure the req tracker is updated. Perform various checks across platforms to ensure data supports various requests, to mitigate risks of erroneous requests (e.g., request to cancel a req, but req has an active offer; request to build a req, but the staffing numbers do not support). Plan proactively for operational tasks that may impact the team (e.g., setting autoreply for holidays; opening/cancelling/updating reqs for transitions or launches). Serve as a subject matter expert for operational processes related to TA. Effectively inform and elevate issues, as needed, to the TA Operations Manager. Complete ad‑hoc projects, as requested by TA Operations Manager or TA Director. What You’ll Need Must be currently authorized to work in the United Stated without the need for visa sponsorship, now or in the future. Bachelor’s degree or equivalent; experience in lieu of education may be considered. Minimum 3‑5 years of project management experience. Previous experience working in fast‑paced settings a plus. High attention to detail. Ability to grasp and retain new information and adapt to changing circumstances. Experience with data and analysis; familiarity with extracting data from large spreadsheets and analyzing information across various sources of information. Familiarity with Microsoft Office Suite, including Outlook and Excel; experience working in CRMs/Salesforce preferred. Ability to collaborate across teams and with various stakeholders. Effective communication skills – written and verbal. Curious and able to identify issues, gaps, and opportunities. Ability to organize and synthesize information from different sources and apply to future actions. Upholding utmost level of professionalism and RISE values at all times. Ability to handle sensitive information and use discretion, where necessary, to ensure confidential information is handled appropriately. CBRE Employee Benefits Comprehensive medical, dental, vision Disability benefit program 401k company matching Paid time off and holidays Company paid life insurance Pet insurance Paid parental leave CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Candidate Care Specialist position is $67,000.00 annually (or $32.21 per hour) and the maximum salary for the Candidate Care Specialist position is $74,000.00 annually (or $35.58 per hour). The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). #J-18808-Ljbffr CBRE