Care Advocate

Prioritizing tasks and managing a schedule of meeting members to conduct introductory video appointments Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately Navigating members’ networks to ensure access to care, and investigating available support Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member Providing education and resources related to program needs and following up with appropriate materials Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items Participating in cross functional projects and collaborating with other departments where needed Identifying referral needs and collaborating with Maven providers Anticipating and addressing member’s social determinants of health needs Required Skills A background in allied health, human services or healthcare 1-2+ years of direct patient care experience Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk Certification or licensure in a healthcare related field Schedule/Shift Tuesday-Saturday OR Sunday - Thursday, 11am-7:30pm, OR 3pm-11:30pm ET #J-18808-Ljbffr