Patient Health Advocate

Patient Health Advocate

The Patient Health Advocate meets individually with HIV impacted patients to provide adherence monitoring and education. Keeps ongoing regular contact with patients throughout their care. Links patients to health/medical and supportive services. Assists patients with resolving their problems or issues. Facilitates and/or coordinates psychosocial support groups.

Minimum Qualifications:

• High school graduate or G.E.D. equivalent.
• Excellent communication, organizational and writing skills.
• Basic Microsoft Word, Excel and PowerPoint skills.
• Prior health/medical and/or social services experience a plus.
• Experience servicing individuals with substance abuse and/or mental health.
• At least 2 years of experience serving individuals impacted by HIV/AIDS.

Responsibilities:

• Assist in ensuring patient adherence to medical and referral appointments through reminder phone calls, sending out referral correspondence.
• Complete Data Entry for Evidence Based Project Partnership for Health as required by Center for Disease Control and Prevention.
• Collect data from medical records including STI prevention messages, occurrence of STI's and medical visits.
• Submit required monthly data for Partnership for Health project to supervisor.
• Complete program paperwork with patient including intake of new patients, nutritional screen, adherence questionnaire, referrals, and ADAP paperwork as needed.
• Conduct adherence monitoring, post-test HIV counseling and education with patients as needed.
• Meet with patients individually during their medical appointments in order to reinforce prevention and education messages as well as assist with strategies for medical compliance.
• Assists patients with transportation arrangements to medical services as needed.
• Assist in the coordination of Consumer Advisory Board (CAB) meetings and activities.
• Facilitate and/or coordinate psychosocial support groups.
• Facilitate patient referral process including follow up and tracking.
• Assist with community outreach activities, such as health fairs, community agency meetings, as requested.
• Maintain appropriate SOAP documentation of services provided in patient medical charts, referral binder, etc.
• Participate in multidisciplinary staffings and patient consultation sessions with medical provider and other key clinical and supportive staff as needed.
• Complete monthly reports, case reports, quality activity reports and other reports as requested.
• Provides individual and group level HIV/AIDS/STI education to patients.
• Coordinates and links patient to medical and supportive services, i.e. referrals for dental, mental health/substance abuse, nutrition, support groups, case management, patient assistance, etc.
• Maintains working relationships with HIV Team members and services to enhance coordination.
• Attend all program related meetings and identified HIV/AIDS/STI and other related trainings as scheduled.

Perform other duties as assigned.

Employee Benefits offered to Fulltime Staff:

• Blue Cross Blue Shield Medical Insurance
• Blue Cross Blue Shield Dental and Vision Insurance
• Supplemental Benefits
• Life Insurance (Provided by the company)