Attendant - Pool

Attendant – Pool

The primary responsibility of the Attendant – Pool is to provide unmatched guest service and maintain that the pool deck is clean and tidy at all times. Attendants will also manage and ensure that the pool reception desk is running smoothly while helping guests with general questions, requests, and cabana/daybed/reserved lounge chair reservations, both in person and over the telephone. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities

• Greeting guests as they enter the pool area, escorting guests to seating, answering questions and telephones, taking cabana reservations, checking out rental equipment, keeping towels fresh and stocked, aiding guests with requests, distributing amenities throughout the day and deck cleanliness.
• Assist guests, providing unmatched service during all interactions.
• Proactively greet and welcome/thank guests as they enter/exit the pool deck area.
• Proactively look for guest service opportunities and take ownership of requests.
• Reliably and professionally handle poolside reservations and guest interactions.
• Maintain cleanliness, stock levels, and tidiness of PRD areas at all times.
• Maintain cleanliness of pool deck and guest-facing areas at all times.
• Must be regularly checked by the supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task, assignment, or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Minimum Qualifications

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain a valid Health Card and any other certification or license, as required by law or policy.
• Pool experience preferred.
• Excellent public relations skills, excellent interpersonal skills, both in person and over the phone when dealing with management, team members, and guests.
• Effective listening skills and attention to detail are necessary.
• Basic computer knowledge to handle poolside reservations.
• Have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

Must be able to:

• Lift, push or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.