Total Quality Manager - Public Health

Total Quality Manager - Public Health

"Follow Your Calling, Find Your Career"

Hiring Range: $76,327.60 - $100,179.98

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity consideration included an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirement for the job.


This role is on-site 5 days a week, 8:00 AM to 5:00 PM.

About Us
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that "Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease".

Come be a part of Mecklenburg County's Public Health department's vision to "assure the health and safety of our diverse and changing community today and for future generations."

Position Summary
Responsible for strategy related to quality improvement and quality assurance implementation across public health department. Assess, coordinate and evaluate the operational functions of County health programs to ensure quality, cost effective, and customer-oriented services are provided. This managerial position is responsible for the development, review and revision of policies and procedures that adhere to local, state, and/or federal legal and regulatory requirements of assigned programs.
This position is responsible for overarching compliance related to county anddepartmental policies and procedures.

Essential Functions
• Interpret and ensure compliance with program policies, procedures and standards
• Manage and direct day to day services staff and resources of assigned health programs
• Participate in community level planning to develop partnerships with healthcare providers and areas of collaborative practice to ensure programs' needs are met
• Assist with identifying funding opportunities and developing funding proposals
• Participate in the development of policies and procedures for assigned area of responsibility
• Oversee education programs based on needs of target population
• Manage routine financial, service, and strategic planning reporting, including responding to data requests from County leadership.
• Collaborate effectively with external partners and community agencies
• Provide leadership for assuring and coordinating the availability of services to participants receiving health department services
• Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.


Minimum Qualifications
Experience: Minimum of six years of public health, healthcare and/or regulatory experience; and one year of supervisory experience or completion of an approved supervisory training program.
Education: Bachelor's degree in Public Health, Public Administration, Business Administration or related field
Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications
• Annual Motor Vehicle Record (MVR) check required
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges Preferred Qualifications

Preferred Qualifications

• Knowledge of NC Local Health Department Accreditation requirements.

Knowledge, Skills and Abilities
Knowledge of
• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate
• Expertise in area of assignment


Skills
• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Talking to others to convey information effectively
• Adjusting actions in relation to others' actions


Abilities
• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust: Interacting with others in a way that instills confidence in one's intentions and those of the organization
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
• Leading through Vision and Values: Keeping the organization's vision and values at the forefront of associate decision making and action.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values


Computer Skills
• Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.


Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.