Engagement Manager II

Engagement Manager II (EM II) The Engagement Manager II (EM II) is a delivery leadership position within TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The EM II ensures high quality service delivery and a high level of client satisfaction that aligns with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role may require travel several times per year. Essential Job Duties and Responsibilities Advanced Engagement Management: Oversee engagements varying delivery models, to ensure that objectives are achieved, delivered according to schedule, and within budget. Additionally, ensuring that internal compliance requirements are fulfilled. Provides strategic value to clients and engagements consistently. Strategic Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long‑term goals and align services accordingly. Stakeholder Communication: Regularly informing internal and external stakeholders about the progress, challenges, and results of engagement activities. Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability. Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes. Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability. Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients. Team Leadership and Development: Leading larger engagement teams, mentoring resources, and fostering a collaborative team environment. Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high‑quality services and addressing any issues promptly. Business Development: Identifying opportunities and collaborating with sales partners for upselling and cross‑selling, aiding in organic business growth. Behavioral Competencies and Responsibilities Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information, to effectively solve problems. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Actively listens to understand customer needs and articulate solutions options clearly. Customer Focus: Builds strong customer relationships and delivers customer‑centric solutions. Takes a consultative approach to propose solutions that benefit the customer and solves their business needs being a trusted partner and advisor. Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Hosts regular meetings with the team and encourages input from others. Collaboration: Works well with cross‑functional teams, fostering a collaborative environment to achieve common goals. Required Experience Bachelor's Degree or equivalent experience. Minimum of 5 years of experience in project management. Excellent oral and written communication skills (English language). Analysis and problem‑solving skills. Time management and organizational skills. People management skills. Experience in project management fundamentals or as an acting Scrum Master. Exposure to professional services agreements including the change management process. Exposure to IT Managed Services, project management classes, and other IT certifications. Demonstrated project risk analysis and mitigation skills. Preferred Experience Experience in the IT Professional Services industry. Knowledge of CRM systems and customer engagement strategies. Certification in project management (PMP, PRINCE2, etc.). Experience with Agile methodologies: Scrum, Kanban, SAFe, XP. Job Type & Location Permanent position based out of Columbia, MD. Pay and Benefits The pay range for this position is $105,000.00 – $150,000.00 per year. Additional earnings may be available through incentive programs such as annual bonuses and profit sharing. Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long‑Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 21, 2026. Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. Fair Chance Ordinance and Other Legal Notices San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems