Guest Experience Supervisor

Guest Experience Supervisor Join the Dash In Team as a Front of House Guest Experience Supervisor Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™ . We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day. Your Role in Creating Remarkable Experiences Partner with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates. Ensure smooth front-of-house operations and provide associates with the tools and resources needed to deliver outstanding guest service. Proactively engage with guests and address questions, concerns, and feedback in a timely manner. Support associates in meeting guest needs efficiently while maintaining a "no wait" experience. Monitor customer flow and open registers as needed to ensure seamless service. Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence. Communicate ordering and inventory needs to the Guest Experience Manager. Complete additional duties and projects as assigned by the Guest Experience Manager and Sr. Store Manager. Qualifications Minimum of 1 year of supervisory or management experience in a retail, hospitality, or customer service environment. High School Diploma or GED required. Strong multitasking, problem‑solving, and organizational skills. Comfortable using technology, including POS systems and retail software. Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences. Active ServSafe Certification preferred. Why Dash In? At Dash In, we drive innovation, create exceptional value, and foster a workplace where team members can grow and thrive. Benefits & Perks Time Away From Work Paid vacation, sick, and personal leave Paid holidays Two paid community service days each year Family & Well-Being Paid parental leave Affordable medical, dental, and vision coverage Health Savings Account (HSA) option Basic life insurance Short- and long-term disability coverage Pet insurance Financial Benefits 401(k) with company match Financial planning resources Professional Development Tuition reimbursement Development programs Certification assistance Career advancement opportunities throughout the Mid-Atlantic region Employee Discounts Free coffee and fountain beverages Discounts on fresh food at participating Dash In locations Discounted monthly Splash In car wash memberships Dash In is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on age, race, color, religion, disability, sex, sexual orientation, national origin, or any other protected characteristic. #J-18808-Ljbffr