Call Center Agent

$17 - $20 per hour

Signius

Mobile, AL

Job Description

Full-Time Call Center Agent

Company: Signius l Location: Mobile, AL(In-Office) l Pay $17-$20/hr

Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Signius, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
Accurately collect, verify, and route message details to clients.
Enter caller data efficiently into our system with a high degree of precision.
Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

Upbeat, clear, and professional phone demeanor.
Strong written and verbal English skills (correct grammar and spelling required).
Basic proficiency with Windows-based computer systems.
Typing speed of at least 35WPM.
Dependable attendance and a strong dedication to quality work.
Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
Health Coverage: Medical, Dental, and Vision insurance options.
Retirement and Security: 401(k) with employer match and free Life Insurance.
Time Off and Support: Paid Time Off (PTO) and legal assistance

The base pay for this position is $17/hour, with an opportunity to earn a premium rate of $20/hour through flawless attendance. To qualify for the $20/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Signius is an Equal Opportunity Employer.

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Vacancy posted 6 days ago

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