Warehouse Customer Service Rep

Acme Distribution has been a leading provider of supply chain, warehousing, transportation, fulfillment, and logistics management services in Denver since 1947. We are seeking a dedicated Customer Service Representative to join our Distribution Center team. This role is ideal for a customer-focused professional who excels at delivering exceptional client service, managing customer orders, and ensuring a positive overall experience.

Responsibilities

• Provide excellent client service through phone, email, and in-person communication
• Manage direct-to-customer orders using multiple systems, email, and phone correspondence
• Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
• Meet or exceed all performance metrics and assist clients in resolving issues
• Establish and maintain direct communication with internal and external customers
• Ensure all client information is current and up to date
• Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
• Perform accurate ten-key calculations and data entry
• Process paperwork for shipping and receiving of assigned accounts
• Assist on the floor when needed and perform other assigned tasks
• Abide by GMP and Food Safety/Quality regulations set by the company

Qualifications

• High School Diploma or equivalent
• Proficiency in common office applications
• Quick learner with the ability to ask questions
• Self-motivated and able to prioritize own workload
• Detail-oriented and able to work in a fast-paced, multi-tasked environment
• PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel)
• Strong critical thinking and proactive resolution skills
• Ability to manage large volumes of data from multiple accounts
• Excellent interpersonal, verbal, and written communication skills
• Team player with the ability to establish and meet goals

Physical Requirements & Work Environment

• This is somewhat a sedentary role. Frequent lifting, pushing, pulling, and carrying up to 15 lbs may at times be expected. 
• Specific vision abilities may be required for this role. These abilities include close vision, distance vision, peripheral vision, as well as good depth perception.
• Must have the ability to stand, sit and walk for extended periods of time.
• You will need to be able to twist, bend, stoop, squat, reach above shoulder level and crouch when needed. 
• Repetitive movements are a big part of our environment, so you will need to be able to use your hands and feet simultaneously.
• This is a warehouse environment, so it consists of occasional extreme temperature shifts ranging from very cold to very hot.
• If you are operating Industrial Lift Equipment, you will need to be able to get on and off the equipment on a regular basis. Certain equipment may expose you to heights as well.
• There can be exposure to loud noises and dust.
• You will have regular exposure to moving mechanical parts and moving equipment.
• Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable federal, state, and local law.
• Bilingual is a plus

Hiring Process Accommodation: If you need a reasonable accommodation to apply, interview, or otherwise participate in the hiring process, please contact Human Resources at View email address on us.fitly.work or View phone number on us.fitly.work.

Location- 18101 E Colfax Ave Aurora, CO 80011

Compensation

Pay: $20-22/hour based on experience

Benefits

• Health, dental, and vision insurance available first of the month after 30 days
• 1st year - Sick pay accrual and 8 paid holidays
• Paid vacation after 1-year anniversary
• Optional Matching 401K, Disability, and Life Insurance

Must be able to pass a background check and our company participates in E-Verify.

Interested candidates contact:
Eryn Thonus, Human Resource Business Partner (HRBP)
Phone: View phone number on us.fitly.work
Email: View email address on us.fitly.work