Enterprise Architect

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today's ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you'd be proud to work at, what are you waiting for, apply today!

Enterprise Architect

Location: Remote - US Work from Home. Commuting distance to Northern VA preferred. Otherwise, must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA. This is a remote role working with a globally distributed team. Flexibility across time zones is required for collaboration with international partners and stakeholders.


Reports To: CTO

Role Summary:

SuccessKPI is seeking an Enterprise Architect to define, own, and evolve the architectural foundation of our global SaaS platform. This role exists to bring clarity, consistency, and long-term scalability to how our systems are designed and built, ensuring that performance, security, and reliability are embedded from the start as the company continues to grow.

This is a hands-on, senior individual contributor role with principal-level influence. You will not simply review designs or provide guidance; you will set architectural direction, establish standards, and hold the line on quality and sustainability, partnering closely with Engineering, Product, Security, and executive leadership to shape the platform's future.

If you thrive in complex, distributed environments, are comfortable making and defending high-impact architectural decisions, and want to leave systems stronger, simpler, and more scalable than you found them, this role is for you.

What You'll Own


The Enterprise Architect is a senior technical leader responsible for establishing and overseeing the architectural vision for SuccessKPI's global SaaS platform. This role ensures the integrity, scalability, security, and performance of all systems across the product ecosystem.


You will partner closely with the CTO, CPO, Engineering leaders, and cross-functional teams to align product development with long-term business strategy. The Enterprise Architect sets architectural direction, defines standards, and ensures consistent, high-quality execution across the organization.


Key Responsibilities

Architectural Strategy & Leadership

• Define and maintain the enterprise architecture strategy that aligns with business goals and supports long-term scalability.
• Own the architectural roadmap and ensure systems are designed for performance, reliability, and global scale.
• Translate business needs into architectural requirements and guide teams toward effective technical solutions.

Platform & Product Architecture

• Lead the architectural planning and design of new features, system enhancements, and major platform initiatives.
• Ensure consistent architectural patterns across microservices, data pipelines, integrations, and AI-driven components.
• Provide hands-on support for complex design decisions and guide engineering teams on best practices.

Technical Governance & Standards

• Establish architecture standards, coding guidelines, documentation expectations, and review processes.
• Lead architectural review forums and ensure alignment across all engineering teams.
• Identify and manage technical debt, ensuring modernization and simplification efforts are prioritized.

Quality, Security & Compliance

• Partner with Security, DevOps, and Compliance to ensure architecture supports SOC 2, GDPR, and other regulatory requirements.
• Promote design patterns that emphasize resiliency, observability, and operational excellence.
• Ensure infrastructure, data, and application layers meet security and privacy standards.

Cross-Functional Collaboration

• Partner with Product Management to align architectural decisions with roadmap priorities.
• Work closely with Customer Success, Support, and Sales Engineering to understand customer needs and guide scalable, enterprise-ready solutions.
• Act as a trusted technical advisor to executive leadership on strategic technology decisions.

Innovation & Future Planning

• Evaluate emerging technologies, frameworks, and industry trends for potential adoption.
• Champion continuous improvement, innovation, and scalable architectural patterns across the engineering organization.
• Drive a forward-thinking technical culture and mentor architects and senior engineers

Qualifications

• 12+ years of software engineering experience, including 5+ years in senior architecture leadership roles within SaaS, cloud-native or CCaaS platforms.
• Proven experience designing and scaling multi-tenant, enterprise-grade distributed systems.
• Deep expertise in AWS, including serverless, container orchestration, event-driven architectures, global-scale data systems, and high-availability designs tailored for CCaaS and communications workloads.
• Hands-on experience with Business Intelligence platforms, including MicroStrategy-designing data models, dashboards, and scalable BI solutions integrated with cloud data pipelines.
• Familiarity with AI/ML services, including speech transcription, sentiment analysis, language understanding, and applying these capabilities to enhance CCaaS and customer engagement workflows.
• Strong knowledge of DevOps practices, CI/CD pipelines, containerization, and infrastructure-as-code.
• Demonstrated success influencing technical direction across multiple teams and stakeholders.
• Excellent communication skills with the ability to distill complex concepts for diverse audiences.
• Experience guiding globally distributed teams

Preferred Qualifications

• Background with AI/ML, analytics platforms, or workflow orchestration technologies.
• Experience in fast-paced, remote-first, high-growth environments.
• Familiarity with security frameworks and compliance standards (SOC 2, HIPAA, GDPR)

What Success Looks Like

• The platform architecture scales confidently as customer demand, data volume, and product complexity grow.
• Engineering teams operate within clear, trusted architectural standards that enable faster, safer delivery.
• Security, privacy, and compliance are designed in from the start , not addressed after the fact.
• Architectural decisions are consistent, well-documented, and aligned with long-term business strategy.
• Technical debt is visible, prioritized, and steadily reduced as the platform evolves.
• Leaders and teams share confidence in the architectural foundation supporting innovation and growth.

SuccessKPI US Benefits: Read more about our benefits here

Why work for SuccessKPI:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

About SuccessKPI Inc.:


SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.


For more information on SuccessKPI, please visit us at successkpi.com


SuccessKPI is an Equal Opportunity Employer - M/ W / D/ V / GI / S O / A