Customer Service Assistant 2 [IN-OFFICE]

Customer Service Assistant 2

Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - View email address on click.appcast.io

Unposting Date: Sep 24, 2026, 3:59:00 AM

Work Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $23.65 per hour

Schedule: Full-time Work Hours: 7:00 a.m. - 3:30 p.m. Classified Indicator: Classified Union: OCSEA

Primary Job Skill: Customer Service

Job Description: Ohio Department of Public Safety Bureau of Motor Vehicles/Remittance Verification Unit Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 7:00 a.m. - 3:30 p.m. ***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Respond to telephone &/or written inquiries in a professional & timely manner; Process request for items related to vehicle registration; Provide assistance & information to customers, business people, government agencies & the general public in reference to vehicle registration; Respond to requests & inquiries received via telephone & U.S. mail in response to applications that may have been rejected due to incomplete information or monies received; Operate personal computer by key entering information into computer file to generate a registration; Verify applications, checks & money orders keyed in vehicle registration/driver's license (VR/DL), or Business Applications Service System (BASS) for completion, errors or duplication of work.

Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications: 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".