Spa Front Desk Agent

Why us?

Sage Hospitality Group is set to hire a full time Spa Front Desk Agent to join us at the Napa Valley Marriott Hotel & Spa.

Get a different Northern California experience at Napa Valley Marriott Hotel & Spa, with comfortable rooms and suites, garden spaces, a luxurious resort-style pool and splash bar, and lively restaurants: enjoy local ingredients and premium wine pairings at Little Summer, or hang-out with local beers, burgers, and yard games at South Yard. Whether you're here for business or a weekend trip to napa, our hotel near wineries offers a laid-back experience: our courtyard features glowing fire pits and lush landscaping, providing a relaxing space to unwind and sip wine after exploring Napa Valley. Our hotel near Robert Mondavi Winery and Castello Di Amorosa is also close to downtown Napa restaurants and shopping. Gather in our Napa conference center, featuring over 22,000 sq ft of elegant indoor meeting rooms and outdoor event venues, ideal for Napa weddings under Redwood trees. You will always remember your easy-going, resort experience at Napa Valley Marriott Hotel & Spa.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Responsible for the reception area at the spa, including greeting guests in a professional and courteous manner. Responds to telephone and in-person inquiries regarding appointments, club information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied.
• Facilitates guest departure (check-out) on a daily basis by following established point of sale procedures in order to close guest account.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise spa charges upon check-out and maintain accurate guest files.
• Courteously answers inquiries and accepts appointments, both in person and by telephone, by accurately communicating service rates and information and by using suggestive selling techniques (internal promotion, programs and discounts) to sell products and services.
• Maintains a good customer relation by using guest name throughout interactions, keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
• Maintain clear and concise communication with leadership team and management regarding any occurrences involving associates or guests that require attention.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must have vision ability to read written communication, including computer screens.
• Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• Must be able to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled workstation.

Benefits

Medical, Dental, and Vision insurance

Eligible to participate in the Company's 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $22.50 - USD $22.50 /Hr.