Field Support Specialist

Responsibilities Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance Conduct site surveys to assess existing configurations, infrastructure, and customer requirements Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes Analyze hardware requirements and prepare technical specifications for equipment procurement Develop installation schedules and support hardware deployment projects Prepare installation, testing, and project completion documentation Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling Build and install specialized interconnecting cables supporting unique hardware integrations Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems Train end users on the proper use and maintenance of installed hardware and equipment Utilize ticketing systems to document incidents, track work, and support IT service management processes Provide remote and onsite end-user technical support while resolving connectivity and hardware issues Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success Requirements Active TS/SCI clearance with Polygraph required Current customer access required High school diploma or GED One (1) to two (2) years of relevant IT support experience DoD 8570 certification required #J-18808-Ljbffr