Receptionist

Receptionist

Pasco, WA

Why This Role Matters

As the first point of contact for Harvey Insurance, you'll set the tone for every client and visitor who calls or walks through the door. This role is ideal for someone who takes pride in creating a warm, organized, and professional front-office experience while keeping the day-to-day details of the agency running smoothly.

You'll work closely with agents and account teams to make sure client calls, walk-ins, mail, and administrative tasks are handled promptly and accurately — helping the agency deliver the kind of responsive, personal service clients expect.

How You'll Make an Impact

• Handle incoming phone calls and efficiently direct them to the appropriate departments, ensuring clients' inquiries are addressed promptly.
• Receive, sort, and distribute office mail, ensuring it reaches the intended recipients in a timely manner.
• Greet and assist walk-in customers, addressing their queries and providing information about the agency's insurance products and services.
• Collect payments from customers once trained on the process.
• Manage incoming faxes and forward them to the relevant individuals or departments.
• Document and log daily phone calls, maintaining accurate records that support the weekly summary report.
• Keep track of daily walk-in traffic, maintaining records for the weekly summary report.
• Collaborate with other departments on small projects, such as assembling promotional sales folders for new customers.
• Support the training and onboarding of new front-desk staff, helping them integrate smoothly into the team.
• Look for ways to improve the efficiency and effectiveness of front-desk operations, suggesting process enhancements and best practices.

Who You Are

• An excellent communicator, both written and verbal, who conveys information clearly and transparently.
• Organized and able to prioritize tasks and manage daily responsibilities effectively.
• Detail-oriented, with a high level of accuracy when entering data and reviewing documents.
• A collaborative team player who works well across departments.
• An exceptional problem-solver with a persistent approach to finding resolutions.
• Empathetic and responsive, creating a positive experience for every client and visitor.
• Comfortable with Microsoft Office Suite and other tools used for email and data entry.
• Committed to ethical standards and confidentiality when handling sensitive employee and client information.

What You Bring

Day One:

• Previous experience as an administrative assistant or receptionist.
• High School Diploma or GED.
• Excellent communication and organizational skills, with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, in-office environment.

Valuable Additions:

• Previous experience working at a multiline insurance agency.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Comprehensive dental and vision coverage
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do. Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at Pay Range: Posted below* *Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$22 - $23 USD