Community Manager

Community Manager — Peak of Boone Student Housing Location: 199 NC-105 Extension, Boone, NC 28607 (adjacent to Appalachian State University) Property type: Purpose-built student housing — 186 beds across studio, one-, two-, and three-bedroom apartments Reports to: Regional Manager Employment type: Full-time, on-site Compensation: salary plus commission. About the Community Peak of Boone is a student-focused community in the heart of the Blue Ridge Mountains, serving Appalachian State University's 20,000+ students. Located directly on the NC-105 corridor with on-site parking, high-speed Wi-Fi, and a mix of private and shared floor plans, Peak of Boone competes at the top of the Boone market. We're looking for a Community Manager who can protect that position — someone who knows how to run a full pre-leasing cycle to 100% occupancy and understands the rhythm of an academic-year lease. The Role As Community Manager, you own the P&L, the leasing performance, and the resident experience for the entire property. This is a hands‑on leadership role built for someone who has already managed a student housing lease‑up and knows how to hit aggressive occupancy targets on a calendar that revolves around the university, not the traditional 12-month cycle. You'll lead a small on‑site team through pre‑leasing season, turn, and move‑in, and you'll be measured on the numbers. What You'll Do Leasing & Lease-Up Own the annual pre-leasing campaign from launch through 100% occupancy, setting weekly leasing goals and adjusting strategy against velocity, renewals, and market comps. Build and execute the marketing plan across social media, campus outreach, ILS/listing sites, referrals, and on‑campus events tied to the App State calendar. Manage pricing, concessions, and renewals in partnership with the regional team to maximize revenue and stay ahead of competing Boone communities. Track and report leasing data — traffic, conversion, closing ratios, exposure — and course‑correct in real time. Operations Run day-to-day property operations, including make‑readies, the summer turn, and coordinated August move‑in for a full building of students. Oversee work‑order flow and vendor relationships to keep response times fast and residents satisfied. Maintain compliance with Fair Housing, North Carolina landlord‑tenant law, and company policy across all leasing and resident interactions. Team Leadership Hire, train, schedule, and develop leasing and maintenance staff, plus a student community-assistant team. Set the tone for a service‑first culture and keep the team motivated through the high‑intensity pre‑leasing and turn seasons. Financial Management Own the property budget: drive revenue, manage expenses, approve invoices, and hit NOI targets. Handle rent collection, delinquency, and resident accounts, including working with parents and guarantors on individual leases. Deliver accurate weekly, monthly, and ad‑hoc reporting to ownership and the regional team. Resident Experience Build a community students want to renew in — resident events, responsive service, and consistent communication with students and their families. Resolve escalated resident issues with professionalism and sound judgment. What You Bring Required 2+ years of student housing property management experience — you understand by-the-bed leasing, individual liability leases, guarantors, roommate matching, and the academic‑year cycle. Proven lease‑up experience — you've taken a property (or a pre‑leasing season) to full occupancy against a deadline and can speak to the numbers you delivered. Track record of hitting occupancy and revenue targets. Strong leadership skills with experience building and managing on‑site teams. Working knowledge of Fair Housing requirements and North Carolina landlord‑tenant regulations. Proficiency with property management and leasing software (e.g., Entrata, RealPage/OneSite, Yardi) and CRM tools. Excellent communication skills and comfort working with students, parents, and ownership alike. Preferred Experience managing a new‑construction or repositioning lease‑up. Familiarity with the Boone / Appalachian State market. Marketing and social media savvy geared toward a student audience. CAM, ARM, or comparable industry credential. Why Peak of Boone A high‑visibility, top‑of‑market community in one of North Carolina's most desirable college towns. Autonomy to run your property like an owner, with regional support behind you. KPM an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and residents. #J-18808-Ljbffr