Residential Installation & Service Technician

Job Summary Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards/metrics and completes necessary certifications and education for the current role and for consideration for advancement to the next level. Functions in an entry‑level position with increasing proficiency and decreasing onsite‑supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Works on straightforward tasks using established procedures. Core Responsibilities Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes. Complete service calls by diagnosing and resolving issues from the network connection to customer equipment. Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs. Verify service quality using required testing tools and make adjustments to deliver reliable performance. Educate customers on products, services, equipment use, and setting appropriate expectations. Accurately document completed work and update customer accounts using digital tools. Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly. Operate ladders, hand tools, meters, and light power tools safely and correctly. Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required. Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources. Drive a company vehicle safely and maintain a valid driver’s license. Complete required training, certifications, background checks, and licensing within defined timeframes. Communicate clearly and professionally with customers, supervisors, and coworkers. Meet or exceed established performance and safety standards. Other duties and responsibilities as assigned. Qualifications High School Diploma or GED. Relevant work experience (preferred). Certifications (if applicable). Compensation & Benefits Base Pay: $20.00 per hour. Quarterly bonuses and paid training are available. Comprehensive benefits effective Day1 include health, dental, vision coverage; paid time off; company‑observed holidays; and discounted cable services. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr