Field Service Engineer

Job Description

Job Description

JOB PURPOSE: To contribute to the success Esco through installation of Esco equipment in line with Esco business objectives and customer satisfaction.

We’re seeking a Field Service Engineer (Pharma) to install, qualify, maintain, and repair equipment used in GxP environments. You’ll support FAT/IQ/OQ, perform preventive/corrective maintenance, and provide customer training while ensuring compliance with cGMP, FDA 21 CFR Part 11, and GDP documentation standards.

SKILLS REQUIREMENT MATRIX:

What You’ll Do:

• Install & Commission: Set up and start-up equipment such as chromatography skids, bioreactors, isolators, filling/packaging systems, sterilizers/autoclaves, incubators, and analytical lab instruments.
• Qualification Support: Execute/assist with IQ/OQ/PQ and ensure documentation is audit-ready.
• Troubleshooting & Repair: Diagnose and resolve mechanical, electrical, pneumatic, and software/PLC issues.
• Preventive Maintenance: Perform scheduled PM, calibrations, and system checks; update firmware/software.
• Compliance & Documentation: Complete service reports aligned with cGMP and GDP; track parts usage and deviations.
• Customer Training: Train operators and technical staff on equipment use and maintenance.
• Continuous Improvement: Provide feedback on recurring issues and recommend upgrades.

GENERAL ATTRIBUTES:

• Flexible and forward-thinking approach to match the business ethos, with energy and passion to devote to their position.
• Strong personal organizational skills.
• Be IT literate.
• Have excellent communication skills both written and verbal.
• Be well presented.
• Have a flexible approach to work and willingness to travel when necessary.
• Good working attitude, detail oriented, adaptability and willingness to learn.

KEY PERFORMANCE AREAS:

• Become the technical expert on Company bio containment products sold in North & South America.
• Travel across North & South America (about 75%, mostly by flying) to install, test, service, and market our products.
• Solve technical issues on-line and on-site to ensure customer satisfaction in our products.
• Provide product and service training to customers on our products.
• Participate in Research and Development effort to improve our products with knowledge gained.
• Troubleshoot and resolve issues client sites.(complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMIs).
• Identify and procure parts & equipment to make your job easier.
• Maintain a complete service log to keep track service issues.
• Be able to work effectively unsupervised.
• Have impeccable time management skills.
• Work effectively under pressure internally and on site while protecting company image.
• Work proficiently alone or as part of a team to achieve deadlines.
• Fully proficient in MS Excel/Word.
• Familiarity with Allen-Bradley/Siemens PLCs and 21 CFR Part 11.
• Cleanroom experience and contamination control knowledge.
• Experience in bioprocessing, sterile manufacturing, fill-finish, or QC labs.
• Electrical diagnosis skills are essential, from an industrial background.
• Mechanical aptitude to assemble equipment from GA drawings and re-wire pretested equipment safely is essential.
• Training in specifics of Pharma equipment assembly will be provided as that is a major part of role.
• Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality; unscheduled maintenance visits.

Job Requirements:

• Knowledge of life science applications and laboratory equipment.
• Willing and able to travel across US about 75% of the time, mostly by flying.
• Occasional international travel for advanced training.
• Possess valid US passport, driver's license, and credit card for travelling.
• Strong customer service background.
• Being articulate in explaining technical terms to customers.
• Being able to lift 50+ pounds.
• Work in cleanrooms and production environments with PPE.
• Able to work in a team-based environment.
• Enthusiastic, self-motivated to do what it takes to get things done to make customers satisfied.
• Strong organizational skills in service / installation management and customer follow-up.
• Pass the substance and background check.
• A secondary part of role would include assembly of current new projects within our facility.

Benefits:

• Dental insurance.
• Employer Paid Health insurance.
• Paid time off.
• Vision insurance.
• Employer paid short term disability.
• Employer paid life insurance.